Hotel Hermosa

Rooms great
Mar 16th, 2024

The hotel is lovely, always clean, safe and the staff is very friendly. The location of the hotel is perfect, it allows you to be close enough to the beach, but you have easy access to a primary road. There are plenty of shops and restaurants in the area too.
Mar 15th, 2024

We stayed for 3 nights. The stay was nice - the people we came in contact with were nice. We didn't try the food/drinks and we didn't use the pool. Parking was easy - although the spots are small. Easy to find, can see the beach from the property. The beds were comfortable and the room was a good size. The bathroom was a good size as well - I've stayed in some hotels where you can hardly walk into the bathroom - this was the opposite, plenty of room. The only thing I can truly say wasn't pleasant was the noise from the traffic in the morning. Otherwise, we had a great stay - would definitely recommend.
Mar 14th, 2024

Great hotel, friendly staff, clean, quiet, highly recommend staying here! Nice and close to beach.
Feb 27th, 2024

Hotel is a scam they charge me a $500 smoking fee when me nor my bf never have smoked before I called them to ask what that was about and they said it smelled like tabaco and they found a weed rolling paper , I asked for them to send evidence but they said they have a second manger confirm and there is no photo proof of the rolling paper so I reached out to corporate a total of 50-60 times with no call back for months Ive emailed there corporate email over 5 times with no response, I stayed with them back in August 2023 and just now this month in march 2024 am getting a call back they said that the manger spoke with me in person which they never did and corporate said they couldnt help me any further even tho I have proof of me emailing and contacting with no response and I have photo and video evidence of what was in the room , I called the hotel again asking to speak with management since they claimed they had spoken to me and still havent heard back from them , I stayed at that hotel because I wanted to stay on the beach and enjoy my vacation as we went to California for Disney and we decided to stay out the way because the hotel looked pretty from the photos but its turned into a absolute nightmare I find it unfair how they can charge my card $500 smoking fee but they dont have evidence of these allegations and anytime we call they switch there story up , its very upsetting that no one will call to even resolve the issue and keep lying and saying they called me and spoke to me directly when they never did I have documentation and proof of everything this place is a absolute SCAM!!!!!!! Dont stay here they are just gonna rob you and charge you for random stuff they even charged me a $20 miscellaneous fee on top of that . Would be nice if the manager or a actual professional corporate employee would contact me to resolve this issue. They keep trying to say that theyve contacted me and reached out to me personally but Ive never heard from them and the smoking charge isnt valid because they have no proof and I have proof of what the room look like before and after we got in there, and I have timestamps of when we were not in the room called again and keep getting told they will call me back still waiting on a response , so if Daniel would be so kind to send photo evidence of what they are trying to falsely accuse me of , so you are not valid cuz you guys keep saying different story between your corporate and your actual hotel , I spoke with corporate and they said that the hotel spoke with me directly to resolve issue so they couldnt do nothing , I have proof of phone calls and everything of not being able to speak with a manger
Mar 24th, 2024