Duke Snider

Have been working with them on a claim, they have ignored multiple emails over weeks from Entrusted (who does a great job). I will be calling USAA and talking to a manager to resolve. Hopefully they will lose USAA as a client.
Apr 16th, 2022

Worst insurance company ever I had some random person showing up my place to take a picture of the car that I haven't had in months after a crash
Feb 11th, 2022

I wish no stars were an option. Our car was hit by a driver whose insurance uses DMA to process the claims. I think we are week 5+ now. It took 4 weeks to hear anything despite our constant calls. After that we got a check for 1400 where the best deal we have found to fix it is 3200. We dont have any level of confidence that we will receive the difference. In addition they did decide to offer a rental for the time the car is in the shop. They totally ignored the first 5+ weeks with limited transportation, and now they have decided that a corolla is sufficient for our family of 6 to replace our minivan while it is in the shop. The claims adjuster has been very non responsive, extremely hard to get in touch with. I wish I didnt have to deal with this company, but as the accident was caused by the other driver I havent had a choice. Im sorry if you have to deal with them as they should be for offering such poor service.
Jun 21st, 2021

The worst customer service I have ever experienced. No response to voice messages or emails. Claims rep was rude and curt when I was able to talk to her. Requested photos taken on my phone with their app three time's and still no response. App does not allow you to have access to your own photos taken by your own phone. Took two and a half weeks to get a decision from them. Owner of other vehicle should be held reponsible for letting an uninsured unlicensed person use their car. I ultimately had to resort to filing uninsured motorists claim on my own insurance because this company refused to step up and do the right thing. Run don't walk away from this company!
Apr 7th, 2021

Mar 26th, 2021