Fred Loya Insurance

Mar 27th, 2024

Worst insurance to get. Now I know why it's so cheap, if your not Mexican American you are treated as if you don't belong.
Jan 24th, 2024

Today my husband and I received terrible attention from the worker Joana Ramirez along with her partner (a tall white woman). We came to request a change of vehicle where from the beginning their way of treating us was disastrous, as customers we do not deserve that treatment, since we are punctual in payments and it is not the first time this situation has happened. They must have quality service. I hope my complaint is not ignored, and action is taken on the matter. Atte: Mayra Cabrera.
Jan 22nd, 2024

Very bad service from Joana Ramrez. Know how to be kinder because thanks to your clients you have a job!
Jan 19th, 2024

Fred Loya is a decent insurance company which is why I am giving it a two star rating. However, the majority staff they hire have poor customer service skills. ESPECIALLY AT THE FIRST & TULARE LOCATION. Not all the girls but there is one in particular. You know, the one that hates her life and job. Quite frankly, I think she would have a bright career in any collection department. When I opened my policy, she was rude to another customer that was there. I could be wrong but I think she said she was the manager and she was handling the situation poorly and only aggravating the guy. The other girl with the highlights/light brown hair was nice and professional. Today I got a call about my account and when the person I spoke with (I'm sure it was the same rude girl) was unprofessional and hung up on the call abruptly without even saying the call was over. Fred Loya would be a great company if only they'd properly screen their staff.
Jan 24th, 2024