Sears Appliance Repair

I was very pleased with the second serviceman and final repair. The only glitch was when the first repairman (who diagnosed the problem) ordered the wrong part. Not only that, he never told us to call once we received the part....he told us that we would have another appointment in 2 weeks and if the parts did NOT come in...to call. When no one showed up on what we thought was our appt. day, we called and discovered that since we had not told them that the parts came in, we would have to wait another 2 weeks for the appt. I guess I should not give a 5 star, but fortunately the 2nd repairman happened to have the part we needed in his truck....so voila he fixed it! Service: Refrigerator repair
Feb 8th, 2022

My machine has been making a horrible noise since late August. They have not provided me with a solution yet, technicians just go, turn on the machine for a few minutes and do nothing else. Service: Washing machine repair
Oct 22nd, 2021

It took 8 weeks to get our clothes washer repaired. The part came in a week. But they had no one "available" to come out and install it. Yet the technician that finally did come out told us he had been available and in our area every week...and that others were too. They just don't care about customer service or customer inconvenience. Service: Washer/dryer repair
Oct 14th, 2021

Sep 7th, 2021

I would stay away from Sears Home Services . They are incompetent. Had me waiting 3 months waiting for parts that are readily available from many many distributors. Save yourself the aggravation look elsewhere. Service: Washing machine repair
Aug 10th, 2021