Rock Auto Group

Wish all these reviews had been here two years ago. I would have saved myself about $10k. Put less than 5kmi on my 2008 HHR and it died. And I found out it had been in an accident, they said "carfax shows no issues". Will only take $5k to fix their mess. Here's the tip of the day DON'T.
Oct 24th, 2019

Feb 3rd, 2019

RUN AWAY. Bought a car from them, then discovered they added a charge $400 charge for worthless security scheme. While the car fax indicated no accidents, I discovered later, that body work had been done. With a credit score near 800, they offered a high 9.5% interest rate. They said that if I could find a lower rate, and show them within three days, they would rewrite the contract at that rate. When I brought them the lower offer, they said that they could not honor it. They also showed me a bogus Kelly Blue Book value for the car, which I fell for. When I got home, I looked it up on KBB, and the car was worth $1000 less. Stay away from this place, at "all cost."
Dec 7th, 2018

I called this morning about a vehicle and received a text that said "I'm driving". I responded by asking if this is in response to the call I made in regards to the vehicle I'm looking for. No response. I called again an hour or so later, no answer. I call back, no answer. I then receive a text that says "sorry I couldn't answer, I was on the phone with the doctor, the Altima is available". But can you call back? His name is KYLE and he has the worst customer service of any car salesman I've ever experienced. He's more concerned with doctors appointments than selling cars. Pre-approval letter in hand from our credit union and we were just waiting to buy a car. I will never buy a car from this place.
Oct 25th, 2018

This dealership is absolutely the worst out there. I have been trying to get a refund from them that they owe me directly and I keep getting the run around from them. I still have not received a response email or a phone call. I have sent over 20 emails and called over 50 times and I keep getting the run around when I call or the person I need to talk to is either off/ at lunch or they just can’t find them right now. I have filed a complaint with BBB and will now take legal action. DO NOT DO BUSINESS WITH THESE CROOKS!!!
Jul 28th, 2018