Daiwa Corporation

Very disappointed in Daiwa reels. I have used Daiwa reels the last several years. Recently I have bought multiple $200 reels. The anti reverse failed on all 3 of the spinning tatulas and another reel the gears failed. I sent them in to get fixed. The amount they were going to charge to get them repaired made no sense to pay ($276.48). Very disappointed in the newer Daiwa reels as well as the company for not standing by their products. I will not be buying any more Daiwa reels. The company stated because I did not have the receipts that they did not cover them in warranty even though some of them were purchased this last spring.
Mar 16th, 2022

Purchased 2 saltist 4500h spinning reels several years ago. I have several other reels and these reels are lightly used and look new. Had a problem with the bail becoming too sensitive and snapping back in mid cast. I called up Daiwa and spoke to a very nice lady explaining the problem and she directed me to an online form to fill out and include with my reel when I ship it to their service department in California. A few weeks later I get the reel back with a letter indicating they have discontinued the reel and have no parts in stock. If they told me that to begin with I would have saved the $30 it cost to ship the reel with insurance. Lesson learned, I will never buy another Daiwa product.
Feb 17th, 2022

It was very difficult to get a refund from Daiwa for a reel ordered on Amazon that never arrived. I will never buy another Daiwa product and I urge you to avoid this awful brand.
Feb 8th, 2022

Aug 29th, 2021

Ive sent a reel that cost $300 (Daiwa Lexa 400HD) for service 6 months into owning it. Having it sent back cost $15. It made this awful squeaking noise just turning it and it would disengage freespool abruptly during a cast. I lost good lures this way. The clean and lube service cost $40. A month later, I receive the reel and the noise is gone. Unfortunately, a week later, the freespool does not disengage when you turn the handle. I had to pull the button up every time. Turning the handle did not disengage freespool anymore. Sent it back to Daiwa for repair. Another $15. 3 parts to fix the reel I was charged $83 to fix. All three parts were in stock. It would take a month to fix. That was 3 months ago already. The service rep said there is one crucial part in stock, but theres only one and it may not actually be physically there. The next part may not be there 4 months later. Basically, I had the $300 reel eventually cost me $453 yet Ive only used it for 6 or 7 months out of a year... Thanks Daiwa
Jul 3rd, 2021