Budget Truck Rental

Last Saturday I make a reservation online when arrive at location they Didn't have the Truck available So I have to choose u-haul in Another store.2 Day Later the same credit Card I used online they try to used.becarful with this online Budget site
Jan 22nd, 2023

Good luck getting them on the phone
Jun 13th, 2022

Aug 11th, 2021

Do not RENT A car from them! They are terrible. We made a reservation a week ahead of time so my fiance could help me move from LA to Sacramento and when we showed up they said they have no cars?!?! Are you serious? They failed to notify us AT ALL. Very poor customer service.
Jun 26th, 2021

DO NOT RENT A CAR FROM THIS BRANCH!!! The manager Alex is the WORST at customer service. First of all, the car that we had reserved was not available when we got there. Okay, fine. Then the car that we did get was dirty as ever when we got inside. Okay, fine. We went on our trip and came back safely. When we came to drop off the car, I went to speak with the manager who seemed to be taking his sweet time on a personal call, laughing and ignoring me, the valued customer. While I was waiting for him to finish his personal conversation, I had a chance to look around and see that the actual business venue was as dirty and unkept as the car they had given us. To make matters worse, when he finally got off of the phone only to tell me to GET OUT when I asked him why the car was so dirty when he had gotten it. He pretty much pushed me out the door and locked it. I kept my cool the whole time knowing that the place was as shady as the manager looked. I was in shock! I called the corporate office and filed a complaint, which was an easy process and the girl on the phone, Valerie, was very calm and nice and helpful. I was very upset that such a big company allowed people like Alex to manage their branches. He couldnt even speak English, and his customer service skills were non-existent. He seems to only help the Spanish speaking customers which whom he was also ignoring until the last minute. The employees that work there looked very unhappy and stressed out as well. There was a girl named Aisha who checked us in and she was as inattentive as the so-called manager. She tried to give us the car without checking it, asking us to mark the slip if there were any dents or damage to the car. Why is that the customers job??? Horrible service. Rent your car from somewhere else if you want to deal with better management. Good luck!
Nov 4th, 2022