First Step Computer

Ashley T. _{on Yelp}

Feb 19th, 2023

I thought I was going to be fortunate bringing my computer here. Was going to pay at least 250 to get my laptop fixed and it ended up being that they wanted to charge me another 100 as much as Best Buy was charging me. They did not fix it for the price they said and they also fucked up the computer more. It would turn on and charge and now it doesn't even turn on and it doesn't sense my charger. Thanks very much for nothing and making it worse.

John R. _{on Yelp}

Oct 26th, 2022

This place was amazing, and I thought I would have to buy a whole new laptop. Julian was able to fix my HP laptop after the screen went black, and I couldn't see or do anything. He gave me a very fair and honest price and got it back to me within the next day! If you need your computer repaired, don't hesitate to give them a try. Thanks again guys (:

Nathan V _{on Google}

Mar 18th, 2022

Good customer service.

Megan K. _{on Yelp}

Nov 6th, 2021

Honest, professional, and kind. I highly recommend taking your business to First Step for computer issues. Geek Squad wanted to charge me an astronomical price for a simple fix (although not simple to me because I don't know computers). First Step provided the same service for less than half of what Geek Squad quoted me. First Step employees were very kind, explained everything so that I understood, and got my computer back to me a few days faster than I had asked for. Two thumbs up!

Mercedes V. _{on Yelp}

Apr 13th, 2022

I came here giving it the benefit of the doubt. Bright my computer to get the software fixed with one line on the screen. I had to call to see if my computer was ready when they said they would call me it's ready.  I went to pick up my computer and it had two additional lines on the screen I asked about them and the lady started being argumentative about the lines. I was just asking a simple question. Then I asked if they had a warranty on the software and she goes to describe what a warranty is and insult me by saying I look confused.  I know what a warranty is.  I was just waiting for her to stop the attitude and just a answer my simple yes or no question. The lady has a bad attitude and I can tell she treats her husband like crap. Poor man tried to help and she always takes over and he just sits there quietly. The place is very cluttered . I will not recommend this place and will never come back again. Biggest mistake this year.