Firestone Complete Auto Care

Aug 29th, 2021

Made an appointment via email for 8:am Saturday to purchase tires. Did not receive email confirmation until 8:15. I raced over to the store, and when I arrived there was no one in the lobby to process my order. Waited several minutes and still no one showed up. Very, very poor customer service.
Aug 24th, 2021

Feb 16th, 2021

Dec 16th, 2020

Despite that fact that I had told at the time of the car drop off that my passenger side tire had most likely a flat, that was NOT fixed and I was told that they rotated the tires and found nothing wrong. I asked them to check the pressure again - and yes - the tire that I was telling was flat - it had a big nail in it - clearly visible. They had not only - NOT fixed the tire, they told lie and most important to note - they clearly marked it on the paper that the tires were rotated - and these were NOT. How do I know that they did anything - absolutely ZERO trust. I would never trust FireStone again, where they clearly gave me the paper work saying (and changed for tire rotation) that the tires were rotated - when they were not - and tried to pass me the car back with the nail in the tire saying that everything was okay.
Sep 6th, 2020