Ashley Furniture HomeStore

May 26th, 2018

Feb 17th, 2018

My mom purchased a sofa, love seat and 3 tables here. She has been having issues with the quality of the furniture since day one. We haven been calling this store for almost 7 months and no one has been able to help. We call and ask for a manager and they are always unavailable. Horrible service in this location.
Dec 27th, 2015

I purchased a twin bunk bed set from Ashley in Otay Ranch, had it delivered and set up, the installers put it together on time, everything looked good, but when I went to stack the beds several months later, I noticed that every single wood safety pieces (total of16) for the beams that hold up the mattress were left out. These are what keeps the pressure off the small mounting bolts.This was pure negligence and a major safety hazard.
Dec 21st, 2015

I would give it zero stars. My overall experience was the worst!!! My mother bought furniture and she decided to return it, but the manager did not let her. He was very aggressive towards the situation. The managers name is Mark Smythe. He is one of the worst people she has encountered in her life. He is inhuman and treats people very cruelly. When she was speaking with him he kept yelling at her and he kept saying he would call the police. My mother started crying because he started treating her very bad. What kind of person does that? The guest is always right no matter what. And by the way she could call the police on him. I definitely do not recommend you to buy any furniture or deal with these people at all. If anyone tells you to take any items for free don't do it! It is a trap! It is a scam! They don't warn you that once you take a single piece of item out of the store you will have to pay every piece of the furniture the item came with.
Oct 9th, 2015