Sears Auto Center

Robert Modell _{on Google}

Sep 20th, 2017

I asked for a Sears technician and got some contractor. No one let us know when our appointment was scheduled until a guy showed up. Very unprofessional. I have been a Sears customer since 1977 and have only had one bad experience before this. My freezer has been broken for six months. It has been rebuilt from the inside out. I have had 4 major food losses. I am tired off waking up to a flooded floor because it decided to defrost. When it isn't defrosting it runs 24/7. Will Sears reimburse my outrageous power bill? NO! NOW ONCE AGAIN, I got a call last night to inform me that an appointment is scheduled for today. So I get to cancel my day. Sears technician are great and hopefully it will a real Sears technician today. Enough is enough life up to the contract and get me a freezer that works. I am very disappointed. I am not surprised stores are closing because if this is the service you get because of "company policy" they don't deserve my money. The employees are are wonderful and are trying to do their jobs but they can't. It isn't fair to them or the loyal customers. Boo Sears!

Some Guy _{on Google}

Aug 2nd, 2017

Sears has gone the way of Kmart since they bought them out, they are missing products and don't even have some basic tools and sears used to be known for their Craftsman tools, now all they have is appliances and clothes

Sasa Fras _{on Google}

Aug 9th, 2016

I used to love Sears for their customer service. But that was a long time ago and things have really changed. I purchased a Kenmore Fridge from them and have had the ice maker parts replaced 4 separate times in the first year. They won't honor the lemon law because the part can be replaced. Never mind that each of the 4 replacements has the same problem. Each person you talk to has a different story to tell but none are helpful. I have spent 15 days at home waiting for parts or repair and over 30 hours on the phone. And I still have a broken fridge that with a repair date that got delayed again.

Doreen Sage _{on Google}

Aug 2nd, 2016

Open fewer hours these days, cutting back staff, apparently. Chico store pretty quiet, and staff friendly for the most part. In attempting to get jewelry repaired on extended warranty, first staff person impolite and unhelpful over the phone. Clerk in store was very accomodating, however, and my problem was resolved nicely.