United States Postal Service

The worst usps. I even don't want to give 1 star. It should be 0 star!!! Don't waste ur time here EVER. Go other place!!!! I v been here 3 times for the same return item post but still not get through. They have many excuses to get u down.DO NOT COME HERE. There is always some reason to have this low star reviws!!!! Don't even wish u will be the lucky one to get good service here!!!!
Apr 4th, 2024

Today I scheduled an appointment to get my passport for daughter and I. The lady that was supposed to help us was very rude she was hispanic very disappointing. I didnt know how fill out a passport application and she got upset because I asked. Isnt her job customer service and answer the questions that we have. If I worked there I wouldnt have any questions, I wasnt able to complete my appointment due to her rudeness. My husband couldnt put up with the treatment that we received in this Brea location.
Mar 21st, 2024

I recently had an extremely frustrating experience with USPS and their international shipping service. Despite paying over $70 for Priority Express, my package took a convoluted route from Zurich to LA and ended up staying there for a week before finally reaching its destination, over three weeks later. This package contained time-sensitive documents, making the delay even more unacceptable. Throughout this ordeal, I made multiple calls to USPS seeking assistance, only to be met with empty promises and excuses. I was informed that I could request a refund due to the significant delay, but when I visited the Brea USPS post office, I was told that because my receipt did not specify "guaranteed" delivery, they could not take any action. What's most frustrating is the lack of accountability from USPS. Their advertising, both online and in their offices, boasts delivery within 3-5 business days, yet when faced with a delay, no one at USPS was willing to take responsibility for the mishandling of my package. As a package delivery service, USPS should prioritize customer satisfaction and ensure timely and reliable delivery. However, my experience has been the complete opposite. It's disheartening to see such a lack of professionalism and accountability from a company entrusted with handling important shipments. My advice to others would be to explore alternative shipping options to avoid similar frustrations and disappointments.
Feb 24th, 2024

Nancy: rude, not helpful at all, really bad attitude
Dec 15th, 2023

Awesome service
Nov 17th, 2023