Union Bank

Jan 1st, 2023

Today.was one of my best experiences at a bank for customer service or anywhere for that matter. MADALINA CHANEY, Union Bank Branch Service Representative in Berkeley, CA, took care of all my headaches by putting my mind at ease. I was having immense anxiety as someone had hacked into my Union Bank Credit Card and had maxed out my limit even though I had never used this UBCC even once! Had reported the fraudulent charges 3 weeks prior but Credit Karma was continually emailing me that my account was past due and my credit score had already been decreased by sixty points as in 60!! It was like I was just stuck and all the time I had already invested to put a stop to any further purchases as well as crediting all those fraudulent charges so I would not be past due; had gone for naught;( Ms. Chaney to the rescue after 40 minutes on the phone and patiently awaiting to be connected to the right person; she confirmed my case was in the works and that a letter stating I was not at fault for any past dues, interest or any other charges. Well you can well imagine my relief and again Ms Chaney should receive recognition as someone who took the challenge and conquered which I was not receiving over the phone from the Union Bank customer service number on the back of my card!
Jul 22nd, 2021

Jul 21st, 2021

I go to the bank in downtown Berkeley. I have found everyone to be very nice, professional and speedy in their work. I especially like the parking lot that they have there so there is never any problem with parking or withdrawing money and feeling anxious about walking out. I'm sorry that people have had bad experiences elsewhere, at other Union Banks, but at this one, they are great.
May 13th, 2021

I have been banking at Union Bank since 2013. I've always been happy with the service I have received. I want to give special praise to bank manager Rhonda. She is upbeat, professional, competent, and super nice. Every time I walk in, I am happy. Thank you Rhonda, as well as the wonderful tellers.
Mar 22nd, 2021