Desert Knolls Hearing Aid Center

Probably the worst hearing place in the high desert and that is strictly because the person who runs the place, Denise, has no business being in customer service let alone working with senior citizens. My mother in law went in for an audio test and it was determined she needed hearing aids. She got the hearing aids and they were very painful for her so we went back and Denise acted like it was a huge inconvenience to even help her and even insulted my mother in law when she was explaining the issue she was having. After 15 minutes of struggling with the hearing aids, Denise did offer an alternative solution which was for ear molds. When she went to take the impressions, she noticed there were significant wax blockages in ear canals which would make it difficult for her to get the receiver in her ear. Denise did give her a few samples of a product that would help to get the wax softened and easier to remove but the samples were 3 years expired :/ Needless to say, after a few days of attempting to soften the wax and a trip to urgent care, the wax plugs were out, her ears were clean, and guess what?!?! She didn’t need hearing aids - go figure! You can tell Denise is a commissioned dispenser because she is super nice when she is trying to push the product even if it means being dishonest and taking short cuts to obtain a sale. When it came to retuning the hearing aids, the attitude and true colors really surfaced. Denise was hesitant and didn’t even want to give the number she was supposed to call in order to receive the refund. When it comes down to it, when selling a product, you’re going to have people who are not happy with the product, thus there should be a clearly defined return process. If you lose your commission because of the return, that’s the cost of doing business unfortunately. Perhaps next time, tell the person they should wait, get the wax blockages removed first then come back for an audio test and see if you really need hearing aids. Even if a sale was not made at that time, good customer service is essential because now in the future, we will make sure never to patronize this location and we will make sure that any of my mother in law’s senior friends who may need hearing aids never patronize this location either.
Nov 6th, 2021

Jul 23rd, 2021

Jan 6th, 2020

Staff are very helpful good doctor
Dec 4th, 2019

It was quick and they were very nice and curtious.
Sep 18th, 2019