The North Face HQ

Säm München _{on Google}

Sep 27th, 2019

(Translated by Google) Unfortunately, the quality is not what you expect in the prices. In my hard shell jacket, the zipper has fallen apart after 3 years. In the shop you get neither replacement nor the opportunity to send the jacket. With a jacket of 499 € that's just a puke! Sorry, never again!
I'm really disappointed about your quality and service conditions!
(Original)
Leider ist die Qualität nicht das was man erwartet bei den Preisen. Bei meiner Hardshelljacke ist der Reisverschluss nach 3 Jahren auseinander gefallen. Im Geschäft bekommt man weder Ersatz noch die Möglichkeit die Jacke einzuschicken. Bei einer Jacke von 499€ ist das einfach nur zum kotzen! Traurig, nie wieder!
I'm really disappointet about your quality and service conditions!

F SH _{on Google}

Apr 14th, 2019

Bought my Mountain Jacket in Germany Webshop. I love this jacket. After a year a zipper broke and I wanted to get that jacket repaired. I sent it in via UPS after NF request. After 3 weeks they sent me the jacket back without anything repaired.
I would have paid for a repair!
On the other hand I get emails and newsletters from NF about their new fairtrade and sustainable products. 😂
I will buy my next Jacket from Patagonia, because they repair erverything. That is sustainable.