AT&T Store

Randy Phillips _{on Google}

Jan 9th, 2024

Stopped in to get information on switching to prepaid plan. Two guys were on staff and both were working with an attractive young woman although one was just standing there doing nothing. Although I was acknowledged upon entering, both employees stuck to the young girl like bees on honey. After 3 minutes I walked out. This store is terrible at customer service. Go somewhere else. On my prior visit just weeks ago they couldnt answer simple questions about my account. Training needs to be addressed.

Cati McJunkins _{on Google}

Dec 31st, 2023

I took my son to the Greenbrier location to receive a new phone for his birthday. The AT&T staff member upgraded to the wrong phone number, which is my fathers phone number. I took the new phone back to the store where the staff member changed the number to the correct number. Then told me that if my fathers phone doesnt work, he will have to go to an AT&T store to get a new SIM card. The staff member showed zero emotions, was very monotone, and behaved as if it was my error.
My father lives in a different state and has cognitive difficulties. This causes him to be unable to process situations such as this one. He went several hours without his phone working and without knowing why. This caused him unnecessary stress and confusion, which can send him into a mental state that can be difficult for him to handle. His phone ended up not working.
The issue was fixed after making the phone call to customer service.

Jennifer Alford _{on Google}

Nov 29th, 2023

Very nice and helpful

HK M _{on Google}

Nov 27th, 2023

I wouldn't take anything there just put a new screen protector $23 dollors on a new apple watch 9 took it in to check something out on it they peeled the screen protector on it that was just installed 30 mins prior said it would not turn off total goobers and would not make it right I will continue to spread how low down that was and encourage people to go to conway att on oak street and see Jon Henry the manager there is a great rep and super courteous and knows his equipment

Chase Jones _{on Google}

Nov 9th, 2023

It was a good experience until I found out the att store employee who helped me added insurance I didn't even ask for on four of my devices to purposefully increase my bill. Not good