Auto Rescue Towing

Ali P _{on Google}

Feb 23rd, 2021

I highly recommend Auto Rescue! He was very quick to help me out!

J S M Lynch _{on Google}

Jan 27th, 2021

I would rather carry my motorcycle on my back than use the “service” this company provides.
I was in a motorcycle accident and needed to have my bike towed back to my house.
When you’re in an accident, it’s not a great day.
And it only got worse dealing with Reds/ Fidelity/ Auto Rescue Towing.
Absolutely the worst customer service I have ever experienced.
I thought I was calling a local company.
The number I called comes up as a San Manuel AZ number.
They tell me it’ll be an hour before a truck gets to me, and that it’s $245.00.
Fill out this form, scan your license, we got your card number wrong...on and on.
I just wrecked my bike.
I am amazed to still be standing.
Seriously.
The tow truck driver finally shows up and doesn’t say a word to me.
No hello, glad you’re ok, don’t worry we’ll take care of you.
Man, that’s all I wanted to hear.
We’ll take care of you.
So there’s two guys in the truck. The company now isn’t Red’s Responsible, but Auto Rescue Towing.
The guy who hasn’t said one word to me, now asks me to help him push my bike onto his truck. Obviously the winch attachment wasn’t working.
So I look at the guy and say, “ I just wrecked my bike. I’m hurt, tired...I just want to go home.”
He then tells me that he’ll have to call another driver to come and help him.
Well then his buddy comes out of the tow truck cab. And he tells me he’s just his friend, and isn’t supposed to help him, but he will.
And I can’t get a ride back with the tow truck because of COVID-19.
That’s probably a key piece of information the dispatcher should say.
I’m by myself. I figured I’d go with my bike.
So as soon as my bike gets loaded I’m back on the phone with the San Manuel
phone number.
I let them know I’m unhappy with the service, especially since I was asked to load my own bike.
The young lady who now is answering calls, because it is after 5pm, apologized and said a supervisor would contact me.
Well that didn’t happen.
So I called back.
And received even worse treatment.
“Do you have the name of the person you spoke to?”
“I don’t know what you want me to say- we fulfilled our agreement. The bike was picked up and moved from point A to B. Sorry the driver didn’t greet you.”
I could tell. I’m not an idiot. She didn’t care at all.
So- here is my $265.00 advice. (Yeah the charge was $20 more for the excellent service).
Don’t use this company, this service, these dispatchers. Any of it.
To the owner’s of these companies, train your staff in customer service. Maybe even courtesy.
I will never- never use this company or companies again. Service: Motorcycle towing