Baker Bros Area Rugs & Flooring

I did a lot of business with Baker Bros recently, which included having new carpeting installed and purchasing tile for 2 full shower projects. I was very impressed with the overall quality of their products and services. Steven Lineback and Roy helped me quite a bit throughout the entire process on the customer service end. They had in-depth knowledge of the products and excellent customer service, and I wouldn't hesistate to go to them again. Installation for the carpet was very smooth, and it came out great. Overall I am very happy with Baker Bros, although I'm sure there are some cheaper options, if you want their level of quality and service you have to expect to pay a little more for it.
Mar 28th, 2022

Mar 8th, 2022

We had utilized this Baker Bros. store a few years ago. They still have a great selection of carpets The quality is excellent and appreciated. We had purchased a runner rug a year ago and enjoyed its durability and plush look. We needed a more durable rug in our living room. Our small dog would lay on the rug and cause some dirt marks with the oil of her body that required professional carpet cleaning. We were able to purchase a 12' x 12' Rushmore style durable rug for this area. We were fortunate to purchase mid January and have our new rug installed mid February. New rug was in stock. Recommended for this rug was a quality Scotch guard heavy duty pad underneath. Best advice especially for a young puppy in the house. The communication from Mark Breedlove, Design Consultant before, during, and after was excellent. Baker Bros installer Chapo is the best.Came exactly when advised. He was professional, courteous, hard working, and many years of experience . Highly recommend Baker Bros at 32nd & Bell Phoenix.
Mar 4th, 2022

Second time using Baker Brothers for rug purchase and install. Great variety and sales support. Quality of install was very good but took 12+ hours for install with 1 man crew.
Feb 18th, 2022

Steven Lineback was terrific to work with. He was patient and helpful as we tried to find a close match for carpet already in our home. He also provided the information our adjuster needed to adjudicate the claim. When it came to installation, the installers were a bit late. However, the dispatcher let us know and then updated us by phone when needed. All very professional and a good experience.
Dec 3rd, 2021