TruWest Credit Union

Have typically had only good experiences with tru west but lately I've been thinking maybe a bank account with a credit union isn't such a good thing. I went in looking to get cash out of the bank to buy a used vehicle and the most they could give me was $5000? They said they needed enough cash to give other people?? Isn't a bank supposed to be able to give you money you have in your account???
Nov 25th, 2022

Friendly service.
Jan 25th, 2022

Call over there give every verification piece of information I can possibly give Edwin being super rude and snooty unbelievable
Mar 21st, 2021

Frustrated dealing with all Truwest ..member for 25 years. They make it hard to get any thing done.. Mail payments 14 days ago and still has not posted .. Called and excuses never been late but in Dec ended up one day late.. They are ruining my credit and the higher ups never Respond.
Dec 25th, 2020

I have had a car loan with these people for a few years now, Covid-19 has been a challenge as the bank branches I would go to closed down, I live in Prescott and Credit Union West here also closed shared branching, they also do not accept cash, (cash is risky?) this further imposes unforeseen circumstances unanticipated due the times we live in. I called TruWest leaving messages on there land line service and there were no return calls ever. Electing to write snail mailing checks I kept up with the payments paying more than was ever asked...While all payments are due the 1st I do have until a later date to pay by, albeit it would be nice if employers were kept to the same schedule for consistency sake, alas they are not, ergo pay dates move somewhat. I have written these checks for months mailing them to the P.O. Box on the payment coupon. Regardless of when I mail the check it clears at about the end of the month ish. Regardless of the fact we are not paying later than the current month, the calls begin about the 15th implying that we are past our due date and please call back. I usually wait until the check clears, before doing anything and this month it cleared the 23rd, it was sent the on the 14th, the mail takes 1-2 days from Prescott to Phx.This round I got contacted again and returned the call the 26th asking what they wanted, I was told I was paying too late, I said no I am not, in the discourse Lupe held to his logic that regardless of when the Bank chooses to cash the check his records show I am being undesirable. My rebuttal is its paid regardless of their circumstances there and here the loan is current because its now cashed, stating that always is at the end of the month (not my choice) on their end. I tried to explain I have left calls asking for advise and was writing the checks as a final option having no control over when they check their mail or when they cash the check...I cannot pay the loan ahead because any extra payment goes to principle and another payment is automatically due the 1st anyway and the silly game would begin again. I rate this bank very low on approachability, even overlooking the attempt to collect a payment where no payment would be due if they realise what is going on. I find it unnecessary to pay $11.00 per mailing to RSVP proof through the postal service per check for abysmal customer service. I realise Covid-19 is a source of consternation for all...Lupe sucks as a representative of the Credit Union and I should not have to over talk him to make a case on a paid loan, nor was he interested in my issues at all, only his...somewhat narcissistic a view for a credit union. Retraining may be in order, might I suggest conflict de-escalation?Even listening may just be enough.Until then avoid this institution known as TruWest Credit Union, they have the personality of a reptile.Also I thank them for the loan, it's the grief I disdain.
Oct 26th, 2020