Arizona Central Credit Union

40 minutes on hold
Mar 26th, 2023

Was on hold for over an hour and a half and all I needed was information regarding my vehicle pay off amount. I waited on hold for an HOUR AND A HALF. No answer. I hung up and called to open a credit card and of course these leeches answered IMMEDIATELY. Only then was I able to get my documents emailed to me. Once my vehicle is paid off, I will never do any business with this bank EVER AGAIN. STAY AWAY.
Jan 28th, 2023

Dec 10th, 2022

Horrible place to have a car note at. The mobile app is straight up useless and the website is not any better. They will have you on hold for 40 minutes on the phone.
Nov 29th, 2022

Using this credit union has been an absolute horrible experience. I had a fraud issue, I called and was told everything was fine that nothing went through. I specifically asked if I needed a new card as I was leaving on vacation to FL, they said no. Then while on day 1 of our vacation the nightmare began. I got a text fraud alert. I called and my card was completely shut down and not usable. I asked if they could overnight me a card they said no. They only could send to the address on file. So here I am thousands a miles from home with 0 cash and no way to get any. The rep and supervisor offered no solutions, whatsoever. Luckily I was able to think on my feet and venmo my wife money, as it was directly linked to my checking. Or we would have no way to pay for things and our trip would've literally been ruined. We had thousands invested between airfare, resort fees and theme park tickets. This is the last thing we wanted to have to try and work through. Especially since this didn't need to happen as I could of simply came to a branch for a new card before we left if I was properly advised. Now I'm switching banks and I'm out about $15 in venmo instant transfer fees, which isn't much but it is still money lost.
Nov 25th, 2022