AT&T Store

Mar 20th, 2024

Mar 19th, 2024

Mar 13th, 2024

I have been an ATT customer for over 22 years. This location is the worst when it comes to customer service. Yuniseya sales rep and Nicole, the manager, was so rude. I already filed my complaint to the ATT corporation, I have all my businesses and consumers but didnt expect this behavior. They say they are not making commission, is that why they are not motivated to take care of customers and provide perfect service? Overall, my experience was terrible.
Mar 7th, 2024

This is, hands down THE WORST store I've ever been to. I was there last night (2.12.2024). I wanted to turn my old phone in to make sure I get the credit they promised. I walked in and there were only 2 people working. They were both with people, but neither of them said, "Hello", "Hi, welcome in, we'll be with you in just a minute." Nothing. I just stood there like I was invisible. I looked at a few things on my phone, hoping one of them would say SOMETHING!! Nope. Finally, I called my friend and said how rude they were being, how neither of them said hi or anything. I must have stood there for a good 10 minutes. Finally, I just walked out. No help. Every time I'm in that store, they're rude. There was a black dude that worked there who was just awful, but I haven't seen him in a while. I only go to that store because it's really close to my house and it's on my way home from when I leave barre. I don't know what has happened to customer service in the last couple of years, but it sure has gone downhill. As a former Flight Attendant, I know what customer service is supposed to be. This store should shut down and become something else, or shut down and hire NEW people who know how to be friendly. I'm appalled and disgusted by the way I was treated last night (and every time I go in there). The managers are probably just as bad, so no need to complain to them either!! Shut down and hire new, friendly people!!
Feb 13th, 2024