GO Financial

Holden Shriver _{on Google}

May 5th, 2022

Do NOT finance with Bridgecrest. They have been holding my title hostage for over 2 months. Title office faxed them a request for a copy of my title in February. When I called to confirm if they received it, they couldnt say for over a week and that I should call them every day to check if they received it. They also told me I should fax it to a different number than the one listed on their own website in the FAQ section. The rep I spoke with said they have no way to contact their own title department and would not bother to contact me should they actually receive it. After a week of calling they finally confirmed receipt of the request but that it would take them up to 8 weeks or more (from the date it magically showed up in their system, not the date the request was actually received) to simply fax a copy. Per the title office, most companies will fax a copy the SAME DAY a request is sent. Now my registration is expired and I cannot drive the truck I am paying them for. When I asked dont you think this is bad customer service, he responded trust me, I know. Not only do they know they treat their customers poorly, but theyve also been sued for this behavior in the past. They are extremely rude when you call and unhelpful. When I told the rep Id be sure to never use them again he responded yeah thats probably a good idea. They have awful customer service and seems like their employees know that is the case. Stay away from Bridgecrest!
EDIT: called the number Bridgecrest said to call in their reply to this comment. And as I expected they said sorry theres nothing we can do. Their responses to bad comments are just an attempt for Bridgcrest to save face online, not meant to provide better customer service

Roy Valenzuela _{on Google}

Apr 30th, 2022

This company doesn't care about customer service. They accepted a payment online and never told my child she had to pay by debit instead if ach, with routing and account number. They repoed her car, she made the payment and won't give her her card. They plan to have it auctioned off. She has mental health issues and it pushed her over the edge. She is going to commut suicide they refused to help. Her blood in on their hands if she kills herself. Don't ever get a loan with this company. They do not care about their customers.

Alexandra Viola _{on Google}

Apr 20th, 2022

Dont be fooled stay stay away from bridgr crest when i surrendered my car they told me theyll pick it up where it at which is a lie theyll let it go towed and charge your credit for the full amount please learn from my experience bridge crest is a no

Kelly Miller _{on Google}

Apr 18th, 2022

Please NEVER GET A VEHICLE FROM THEM! Their customer service is Horrible! They are very rude and unhelpful when you call. I have had my vehicle for over a year now and still no permanent tags!!!! This is the worse company ever! Save yourself some time and headache and just shop with a bank or credit union! Worse mistake of my life!!!!!