U-Haul Neighborhood Dealer

Oct 29th, 2019

Terrible. Owner was late by 45 minutes coming in to open the store and I had already been waiting since 5am which meant 1.45 minutes of sitting there waiting. When I tried to return the Uhaul the employee was unable to check me in and insisted that I just leave the keys and let the owner check me in later. I said no I need a receipt saying that there was no damage and what my charges were. So I had to come back later when the owner was back. Ultimately he was upset about having to come back in just to check me in. He said that the Uhaul was not his business but the gas station was. He punished me by making me put more gas in it from his station. I tried telling him that I had to drive away and come back later and I had fueled up before but he didn't care. On a different note the inside of the place is quite dusty including the food, which im allergic to. Overall not a good experience.
Jun 7th, 2018