Pep Boys Auto Service & Tire

Thank you!
Aug 13th, 2018

Jun 27th, 2018

Really fast oil change with appointment. Not sure how long it would be without an appointment. Although, in the end, it was great service - in the beginning it wasn't. The front service guy stated that my coupon from a competitor wouldn't be accepted. However, Pep Boys policy is to accept competitor coupons and pricing. When I mentioned that, the front service guy back down and honored my coupon.
Jun 22nd, 2018

Jun 18th, 2018

I have had an excellent experience with the Pep Boy's chain in this area. Two weeks ago at a neighboring outlet, I needed assistance with coolant; and this was taken care of without charge. Yesterday, I had an issue with my engine light. Danelle, the Service Advisor who needs to be promoted to Manager (especially with a sign out front that says "Manager Needed"!), immediately tested the vehicle to find the codes. She explained as much as possible about what is going on; suggesting further diagnosis as needed. She also went the extra mile with referrals. She is very patient. She also unwittingly assisted with an ongoing electrical issue, as if she possesses some kind of magic! That issue stopped completely. I will be returning to this store in the future.
Oct 1st, 2018