Audi Gilbert

Greg Nottingham _{on Google}

Mar 30th, 2024

Took my Audi Q5 to the dealership for a service under the Customer care plan. Mike the service writer asked if I wanted the tire rotation along with the service. Assuming the rotation was included in the customer care plan I said yes. Mike did not tell me the rotation was not covered and I'd have to pay out of pocket. When the service was complete Mike told me I owed $55.00 for the rotation. There were other items needed that came up after the inspection like the air filter. They made it clear those other items were not covered by the customer care plan.
I was very disappointed in Mike and the fact that he did not mention the tire rotation was not covered. Had Mike mentioned the rotation was not covered I would have declined that service.
Please be very careful and make sure they tell you the cost of everything they do. There are a dozen places or more where I could have taken my Q5 and had the tires rotated for FREE. I feel like I was cheated out of $55.00.
Update:
After posting a negative review Mike the service writer called me and asked if there was anything they could do to make it better like give me a free tire rotation on my next service. He also insisted that he told me that there would be a $55 charge for the tire rotation before the service was done. I can assure he did not!! I was there for my free customer care service and do not have the extra money for any extras. If he had told me there would be a charge I would have said no. I told him the only way to make it better would be to refund my money. Mike said he could not authorize that but, he'd have someone who could call me. It's been a week and no call backs.
Use caution when going to Gilbert Audi for service! They will not disclose all the costs before the work is done.

Christophe Convert _{on Google}

Mar 23rd, 2024

Top notch service at Audi Gilbert. Best Audi dealer I have been dealing with

Kevin _{on Google}

Mar 1st, 2024

Wonderful dealership in Gilbert, highly recommend. From the moment I entered to the moment I drove off with my new Audi, I was treated with exceptional respect and care for my car buying experience. I highly recommend Justin Emerson! He is an excellent salesperson.

Emmanuel Mambretti _{on Google}

Feb 27th, 2024

Worst buying experience ever. Extremely disappointed by the treatment received by the parts manager who cancelled an order I placed due to "risks flagged". I called to explain my situation and validate any information they needed but still this manager decided to plain and simple not sell the part to me. I felt utterly discriminated when he said "I don't want to sell it to you. You can buy it from any other dealer, why bother me?". He was extremely rude, condescending with zero regards to customer service. I can't believe AUDI employs people like that. Shame on you