Ketchitour is located at 131 Front St in Ketchikan, Alaska 99901. Ketchitour can be contacted via phone at 360-450-3606 for pricing, hours and directions.
Contact Info
360-450-3606
Questions & Answers
Q What is the phone number for Ketchitour?
A The phone number for Ketchitour is: 360-450-3606.
Q Where is Ketchitour located?
A Ketchitour is located at 131 Front St, Ketchikan, AK 99901
Q What is the internet address for Ketchitour?
A The website (URL) for Ketchitour is: http://www.ketchitour.com/
Q What days are Ketchitour open?
A Ketchitour is open: Sunday: 7:00 AM - 3:00 PM Monday: 7:00 AM - 3:00 PM Tuesday: 7:00 AM - 3:00 PM Wednesday: 7:00 AM - 3:00 PM Thursday: 7:00 AM - 3:00 PM Friday: 7:00 AM - 5:00 PM Saturday: 10:30 AM - 3:00 PM
Q How is Ketchitour rated?
A Ketchitour has a 2.5 Star Rating from 13 reviewers.
The "tour" was on a school bus, not a trolley so the seats sucked & windows very quickly fogged as well as the diesel smell being overwhelming. It was not narrated (except the driver naming the few parks & coves we drove by), the totem village area had a small fee to go inside & since the $50 tour fee didn't cover the $5 entry fee, no one was allowed off the bus. There was no wildlife (tho I don't blame the tour for that, any tour that promises wildlife is lying), it was simply "drive by a stream & stop at the public road turn off for a salmon hatchery."
Over and over, I heard people mutter about the poor quality. Here's hoping I saved you $50.
Manon Bougie on Google
Dont take this tours, its a tourist trap. You se nothing. I dont understand the city autorised this tour to operated.
Ariel Spencer on Google
Wish we had read the reviews. The ads are completely misleading. When we signed up for the tour they said "Yes, this tour goes to Saxman totem park." They didn't tell you that "going to the park" means driving past it at 30 m.p.h. on a busy street with other tour busses blocking your view. We asked our guide to stop but she said they only drive past it. We came to Ketchikan to see the totem poles and all we got was a 2-second glimpse. Please, believe the reviews. This is not worth the money, but more importantly for anyone with only one afternoon in Ketchikan, it's an awfully disappointing way to spend your precious time. The company responds to these reviews and acts like they explained this clearly upfront. (No, they didn't).
Bob Burk on Google
A fun tour to see the salmon and a bear. Entertaining driver who knows the area well
Business Response on GoogleJan 15th, 2022
Dear Mr. Burk, we really appreciate your feedback for our City and Wildlife tour, it’s always a pleasure to share our small town with you and ours hundreds of guests that visit during the summer season. It’s a true joy to entertain you during our 90 minutes and the best reward is to know that you leave us with good memories. We would be very pleased to serve you again in your next visit to Ketchikan. Sincerely, Marco Angarano - Ketchitour
Holly Brown on Google
WOULD LEAVE NO STARS IF IT WAS AN OPTION! Absolutely horrific tour. We're told one price then they tried to charge another. Get on this old ruggedy bus instead of a trolley. Crammed in like sardines. We were told the stops we would make. Turns out the salmon ladder was a drive by. Had to demand a stop as we were told or asked to be let off the bus and the driver refused. Then the Nigerian driver made a mockery of me. The drive by at saxman village instead of a stop. Go to stop at the hatchery and we have to park in this no trespassing zone and walk down the road. We were told we couldn't walk along the boardwalk as we didn't have the proper permit. No bears, spent 5 Mins at the waterfall and then back to the Port.
Business Response on GoogleMar 16th, 2022
Dear Mrs Brown, you bought a tour curbside in the city of Ketchikan upon your arrival. I feel bad for the miscommunication that you might have experienced. It’s a common occurrence that with multiple tour vendors offering different tour options the information becomes unclear. It would have been great if these issues had been addressed upon your return from the tour, I would have personally resolved the issue in a fair and reasonable manner. On the rare occasion that we don’t deliver what is claimed, we back our tours with our customers satisfaction and when we don’t complete the tour we offered guests a full refund. Our tours are always performed with public safety in mind, driver has strict instructions of only stopping when it is safe and lawful to stop. At the stops that are part of our tour, we stop and don’t just drive by, however in this occurrence, there was no available parking, however we stopped at one of the 3 additional alternative stops that allow guests to see the salmon swimming up stream. I understand that your guide made an extra loop to be able to return to the salmon ladder and was able to park where previous vehicles were parked. As an alternative, with a little patience, guides are always accommodating and if we can’t stop at a spot on the drive south of town, we usually stop in the return trip. You mention Saxman native village, that has never been a stop that Ketchitour makes, we visit the Totem bight state which is north of town. As a bonus and for our guests enjoyment, we occasionally drive thru the 2 public streets that pass thru Saxman, but we never stop and get off. Tours that make the stop at Saxman usually spend 40 minutes there, making there tours 2.5 hours with prices ranging from $75-$100 pp, our wildlife tour is 90 minutes in total and hence doesn’t stop at Saxman. Besides visiting the city we go to herring cove (all local sightseeing companies view wildlife there) and spend about 20-30 mins there. This beautiful area is open to public access, but commercial vehicles have limited parking areas, in our case we park on private property, offer a safe location for our guests to relax at their leisure time and offer restroom facilities (no trespassing signs for other tour companies are posted). Additionally we do walk about 50 yards to look for bears in different areas of the estuary. In particular the boardwalk that exists at herring cove belongs to a company that sells tours directly on the ships, you are welcome to use the boardwalk and the only permit required is to pay separately for that tour, $120 pp, but it is not part of our tour, nor is it ever mentioned nor implied as part of our tour experience. As far as bears or wildlife is concerned, we obviously can’t guarantee that they will be seen on every visit and the hidden waterfall that is 2 miles past herring cove is a stop that usually takes 5 minutes. Last but not least, we do have several trollies plus buses and shuttles within our fleet, however, it’s always clear on what vehicle the tour will occur at the time of purchase. In your experience you rode on our biggest bus, that’s seats +50 and it was almost full, so I understand that you might have a little tight, but all seats are padded and usually comfortable to our guests. Our Nigerian driver, whom yes, happens to be black, received many thanks and tips from the other 40 plus guests that shared the tour with you. It would have been great to hear, in person, the complaints and valuable issues that you have brought up on this forum so that we could have addressed the points directly. Rest assured that this is valuable information that we will use as areas of opportunity to enhance and better the overall experience for our tours, so that guests enjoy our 5 star service.
