District Lofts

I have loved living here!! Every time I go into the office the employees and managers are super nice and they always ask how my day is going which I've never had at any other place I've lived. I wish I wasn't graduating so I could keep living here!
Dec 26th, 2021

My first year living here was wonderful. Management was great and the property was always clean. However, its seriously gone downhill the past few months. The hallways are always dirty. In August, I woke up to management unlocking/opening my door without notice and saying "Oh you haven't moved out yet" even though I renewed my lease. The doors to the building haven't even locked since August 15 (Caleb, the manager, told me they won't be fixed until "November-ish" at the earliest). It used to be 100% worth the price, but unless management changes, I'd highly recommend saving your money and living somewhere else. I've noticed management responds to negative reviews asking to discuss complaints, which is interesting considering that Caleb has shrugged off concerns when I've raised them directly (ie, seeming irritated and saying the lock issue is "not our fault").
Oct 1st, 2021

Place went down hill, use to be an awesome place to live with the old staff. Robb was the best maintenance guy around you couldn't beat his service or his outgoing personality. He was always there a soon as you put the request in. The new guy isn't timely and doesn't keep you up to date with what is going on in your unit. We had our AC unit go out and it took over 3 weeks to replace it. We would have to go ask the front desk for updates and they seemed annoyed that we wanted to know when things would be fixed.
Sep 25th, 2021

The staff here is very attentive and friendly. 10/10 recommend!
Sep 16th, 2021

I moved my son this weekend and thought I would share some feedback on the experience. I was required to complete a checklist prior to taking possession of the unit. It would have been helpful if the District Lofts had an internal checklist to ensure the rental was ready prior to the move in date. • Apartment was still dirty with garbage items (Toilet paper roll, Q-tips, allergy pills,) Cabinets in Kitchen and Bathroom had remaining items. Ceiling fan had dirt caked on the blades. Closet inside door was off track, I was able to repair this (seems to be functioning properly). • Overall the apartment was still dirty and had not been cleaned thoroughly and\or properly. • It was apparent no one from Management conducted a walk through of the unit to inspect the cleanliness and to notate and communicate that there was no TV on premise. • I inquired about the TV within 1 hour of the office opening. I had to follow up to see status and was told she had not had a chance to look after she found out it might be in the retail space next door. After lunch she messaged that it was not there and needed to be ordered. We inquired about ETA and were told 3-4 weeks. This is unacceptable as there was plenty of lead time to ensure all items in contract were secured and present on the first day of rent. • No written instructions given as to what needed to be done to obtain Network router, Cable box and most importantly splitter to connect. We asked and were told to go to the Xfinity store. It would have been nice to have someone or a list of equipment to expect and how to hook up based on the unit that was leased. (Need of splitter, that a router and separate cable box is used versus a combination router\cable box). Xfinity did not initially give me a splitter so I had to go back and get one. • The Bathroom cabinet door (left) came apart when opened. I will submit a work order today or tomorrow. • The Refrigerator bulb burned out, so I replaced that rather than creating a work order. • I also noticed that the exterior door closest to Greensboro Ave does not automatically lock like the exterior door at the other end near the garbage container. It requires attention. Other than that everything went smoothly.The hallways were clean, there is nice open fresh air when moving through the hallways. My son is in a studio apartment. The bathroom is a nice size and overall a suitable apartment for a 18 year old. I live in Atlanta and only had Saturday and Sunday to complete this move and the above would have made my tasks easier and an overall more efficient experience. If your child is moving from a signficant distance, I would encourage you to call multiple times before your child moves to ensure everything is in place(ask specific about internet, who is responsible for the equipment, what type of epuipment is need for the specific rental unit, etc). These steps should not be necessary. I hope the District Loft will create an internal policy to improve their organization and customer service. I am ranking a three as the place seems nice and the management office is pleasant. The overall process of moving in needs refinement.
Jan 8th, 2022