Jack's is located at 2539 Cobbs Ford Rd in Prattville, Alabama 36066. Jack's can be contacted via phone at 334-451-3222 for pricing, hours and directions.
Nothing but the best for our guests - thanks for the 5 stars! See you back soon.
Stephen D on Google
Pulled up after a vehicle left drive though. Nothing was said, I waited. Ladies voice came on "Jack's". I paused, confused. After a moment I asked, are you ready, she replied "Jack's". I felt this was blunt/rude/weird? usually your greeted, or asked if you are ready to order. I ordered a chicken sandwich combo. Asked for Dr. Pepper light ice, was told that sound was out. Asked for coke instead. Pulled up, paid cash, was handed drink then bag of food. Since I assume fresh chicken takes 3-5 mins to cook, and it had only been 2 minutes since I ordered, it wasn't fresh. I pulled over in lot, sandwich was room temp, fries were fresh. No reciept was given, no napkins or ketchup(then again I didnt ask for ketchup, so, maybe my fault?). Anyhow it was my first visit to Jacks, and my last. Coming from Florida, going to Arkansas for work
Business Response on GoogleApr 9th, 2024
This is very disappointing to hear, Stephen. We'll look into this with our Prattville team on the spot. Please reach out to us at tellittojacks.smg.com, we would love an opportunity to make this right. Thank you for your honest review.
SailingSmokey on Google
The foods alright, really seasoned so its good overall. Service was a bit slow but it only took like 5-7 minutes.
Business Response on GoogleApr 1st, 2024
We're glad you liked the food. We'll work on speeding things up, and hope your next visit to be even better! Until next time!
Christy Hines on Google
TERRIBLE ATTITUDE AT THE WINDOW! Had a craving for a good burger so I ran to jacks for a quick burger since they make great burgers and they are fairly quick. I don't normally do fast food because I only get 30 minutes for lunch but sometimes I do. I have had nothing but good experiences with Jacks until today. I got a big bacon burger just the burger and my total was $6.34 I gave the lady at the window $6.39 because I only had a dime and pennys and she didn't give me the nickel back so I told her she still owed me a nickel and she didn't acknowledge me. I said mam did you hear me and she got an attitude and said yeah I gotta get the key to open the drawer you don't need to be yelling at me. I didn't yell at this woman first off. Then I asked her if the receipt was in the bag and she told me no, and walked off. I waited for a few minutes and she never came back to the window nor did she give me any napkins just the bag with the sandwich in it with a whole lot of attitude. This happened 4/2/2024 at 4:15pm in the afternoon. Don't know her name but she had a nasty attitude so needless to say I won't be returning to this location anymore.
Business Response on GoogleApr 3rd, 2024
This is very disappointing to hear, Christy. We'll look into this with our Prattville team and we'd be happy to make this right if you give us another chance. Please reach out to us at tellittojacks.smg.com, with any additional details. Thank you for bringing this to our attention and we hope to connect with you soon.
Charles Barbarotta on Google
Employees are rude . Restaurant was filthy and overflowing with trash . Tables all dirty . Trays sticky . Lazy and disgusting employees.
Business Response on GoogleApr 1st, 2024
This is disappointing to hear, Charles. We'll look into this with our Prattville team to make any necessary improvements. In the meantime, please reach out to us at tellittojacks.smg.com, as we would love an opportunity to make this experience up to you. Thank you for sharing with us.
