Franklin Primary Health Center

George Triplevine _{on Google}

Nov 22nd, 2021

Franklin Clinic has excelled for years providing excellent quality care for all kind of people in the color and ethnic spectrum. The physicians and CNP that I have seen have been fantastic and I have private medical insurance. Today the clinic in MLK failed tremendously. I waited 1.5 hours, as I was informed it was "lunch break. So upon my arrival at 12:10pm, I was satisfied waiting. The wait is worth it, as per my previous experiences. At 1:30 pm I walked in and after 15 minutes I was called for vitals. Clinic empty but I waited my time and after another 30 minutes the CRNP said she couldn't see me personally because I probably have CoVID. She said I do not. I've had my three vaccines. Plus I suffer from this tremendously bad inflammation of ears , nasal mucosa n throat irritation due to temperature changes. She insisted that I had an "itchy throat" a symptom of CoVID. NO FEVER. She promised to do phone consultation before 5:00 pm. . Left around 2:20 pm after my arrival at 12:10 pm. Called back at 4:45pm and waited online for 8 minutes (the que said "you have a waiting time of one minute) . Finally around 4:57 pm The secretary said the CRNP would call as she said before 5:00 pm. Well, it's 7:10 pm and my drive of 35 minutes from Bay Minette served no purpose. The waiting time of 3 hours was useless. As a scientist and healthcare professionals I'm very disappointed at the poor empathy n sensitivity of this professional. I avoided the ER since I'm a strong believer of being careful of not abusing the ER service. There are others who really need it. Thx for the experience and hope that this serves as a call for attention not to think that post Thanksgiving Day is a day for poor performance. Our patients deserve the attention n quality service 24/7. And they deserve to be seen as self relatives. Wishing you correct and put more attention on the pipe performance and empathy of some caretakers.