John Brown - State Farm Insurance Agent

Karen Robinson _{on Google}

Aug 29th, 2021

Very attentive my needs, always willing to offer the best customer service

Ron Baggette _{on Google}

Aug 27th, 2021

I have had insurance with John Brown for over 30 years. John and his staff are always professional and helpful and when I call or go by with a question they are always able to help me. Wouldn't think of using anyone else.

MIchael D _{on Google}

Aug 25th, 2021

John Brown and his entire team at State Farm is awesome. I always feel like family when I go in there. You will not find a more welcoming and professional insurance team. They also try to save you money where they can and I have never felt pressured to purchase anything additional. John and his wife Amy are very active in our community supporting many different organizations.

Melanie Thornton _{on Google}

Aug 22nd, 2021

I initially called John Brown State Farm Office on July 21, 2021, the accident happen on July 19th, the person I got on the phone was nice, he said to please hold let him get the claim person, he placed me on hold and later came back to ask me who was at fault, I stated to him I think the other person and I had made several call but could not obtain a Police Report, I could hear a lady telling him to tell me that I need to contact the other insurance.
I waited 7 days to get a Police Report, but could not get one I called the office back and the lady was saying I had to wait for the other insurance company in which I had no idea who the other insurance company.
I went to the office the lady met me at the door never told me her name, I proceeded to tell her what was going on and she ask me my name and she went to check how much my deductible was, came back telling me how much it was, and I started to tell her my family has been with State Farm for 20+ years and has never had to use our insurance, but I need my car fixed and I didnt know what else to do and only then she filed the claim.
I give you all 4 stars for the person that called me after that day and for Morgan Boldin, these two people was so professional and made sure I understood everything and making sure to answer any and all questions, they were like your commercial Like a good Neighbor StateFarm is there. Because I was beginning to think everyone was like the first two people I encountered at the Office.
Please give some of your Agents in the John Brown office in Jackson, Alabama some Customers Service Training, and please dont decide what someone can afford by the color of their skin.
Mel