Bay Home Medical Equipment, Inc.

Could not ask for better service. Aaron is the best! And goes above and beyond
Jun 16th, 2023

Knee replacement done, was sent to get handicap toilet and walker. They were advised I was 285 lbs and 64. The pictures below is the equipment they charged our insurance for. The seat is so small I can not get in it and it cracks when I try, the walker is so narrow it is hard to use. Very cheaply mad items. Go somewhere else for your needs. In fact thrift stores have better quality!
Jul 9th, 2022

Very rude and disrespectful lady working at this facility. I asked how much the equipment cost incase my deductible wasn't met and her response was "I don't know" and basically told me she didn't have time to look it up. I wouldn't spend my money at this organization at all. Avoid them at all COST!! Without customers you don't have a job, so maybe understand that the next time your put out by a paying customers questions.
May 25th, 2022

This was the worst experience I have ever had. They called multiple times a day wanting to know when my dad's discharge was going to be after we told them we will let them know just as soon as we were told. They still could've delivered the equipment anyway so the day of discharge we had to wait on them. Then the horrible attitude wasn't enough, they also told lies one right after another. The hospital bed was way outdated. If I could give them a negative star I would! I hope in the future they learn to treat their customers better, being that they are working with elderly family members. It's not right how they treated my family so I had to step in.
Mar 21st, 2022

When I was discharged from the hospital after having COVID they did not deliver my O2 machine. I ran out of O2 during the night. I called and it took them 3 hrs to deliver it. Then the man would not being it in. I could barely walk or breath and I had to walk across the house to get it. They don't answer the phone. I've been hung up on several times. Finally when my daughter broke her foot I was given crutches that were 6in too short. Now they want to bill me and when I call to discuss it they don't answer. VERY UNPROFESSIONAL IN MY OPINION. ESPECIALLY DEALING WITH SICK PEOPLE!
Oct 17th, 2021