CC Automotive

The guys at this shop are great! I highly recommend them. They are knowledgeable and HONEST!
Apr 5th, 2024

As quality service as it gets. These guys know what theyre doing and they do it at a very fair price. Its also beautiful to see family together. Will always take my car too and recommend the guys at CC auto
Mar 21st, 2024

Mar 6th, 2024

CC Automotive! Great place to bring your car. Tony is a lifesaver
Feb 29th, 2024

My experience at CC Automotive was beyond disappointing. I was sent here for an alignment that was paid for by another shop. As soon as I got back into my car, I noticed a significant vibration/rumble that I could hear and feel within the entire thing. When I raised this issue with both the technician and the shop owner, Tony, they briefly looked at the car and didn't notice anything. They said I could wait for them to put the car back on the lift to look, but I didn't have the time due to other commitments. I tend to check my dash camera after visiting shops. In this case, I wanted to investigate and see when this vibration became present in my car. I reviewed my footage and was appalled by what I saw. I discovered that their technician had been driving my car recklessly down Stone. There were multiple instances of him putting his foot to the floor, accelerating to redline on a cold engine, missing gears, and even swerving into the bike lane. This was completely unacceptable behavior for a test drive, especially for an alignment. The alignment was already bad enough where you didn't need to accelerate for the car to pull to the right. Concerned about the vibration, I inspected the underneath of my car and found that all the bolts for the crossmember were loose. They were loose enough to be removed with your fingers, with one being missing entirely. This lack of attention to detail speaks volumes about the shop's quality of work. Since the vibration wasn't caused by the loose crossmember bolts, I was concerned it was an engine issue. Going wide-open throttle on a cold engine is terrible for it, especially if it's turbocharged. When I reached out to the shop via email with the dash cam evidence and the concern about the vibration, they refused to respond, insisting on discussing the matter over the phone. During our conversation, Tony dismissed my concerns and instead argued with me. He claimed the test drive was normal and that the technician did not hit redline ("I've been working on cars for 40+ years!"). He also said the loose bolts were simply a mistake and I shouldn't be worried because it's not a structural piece. He didn't offer an apology whatsoever and instead defended the shoddy craftsmanship and reckless driving done by his technician. Feeling frustrated and distrustful, I refused to return my car to their shop. Why would I take my car back to a place I now have a conflict with? Instead, I took it to a trusted shop where they discovered that the issue stemmed from the rear motor mount. It appeared that the technician had incorrectly reinstalled the bolt during the alignment (it was backwards). This caused it to vibrate against the transmission, which vibrated the entire car. The level of craftsmanship and customer service displayed by CC Automotive is not only disappointing but also deeply concerning. Despite bringing legitimate concerns to their attention, the owner chose to dismiss and deflect rather than address the issues at hand. This lack of accountability and disregard for customer satisfaction is unacceptable. Had the owner taken the time to listen to my concerns and work towards a resolution, my perception of the shop might have been different. However, their defensive and dismissive attitude only further highlighted the lack of professionalism and integrity within the establishment. Given my experience, I cannot in good conscience recommend CC Automotive to anyone. The combination of poor craftsmanship, reckless behavior, and dismissive customer service is a recipe for disaster. Save yourself the frustration and potential harm by avoiding this shop at all costs. Your vehicle and peace of mind deserve better.
Feb 28th, 2024