Wells Fargo Bank

Extremely unimpressed with the service. Tuesday I noticed 87$ just vanished from my account with no trace and I tried to call the location to discuss it but of course nobody answers and there is no option to leave a message. So I walked in and the banker couldnt figure it out either so she said she would pass on to someone else there and he would call me the next day. Wednesday comes and at 130 still no phone call. I try to call the location a few times and of course no answer, so I repeatedly call until someone answers (annoying I know, but do I need to take work off early to show up to be told the same thing someone will call you) like answer your phone. Finally after about the 10th time calling, a banker answers, and I explain my situation. He rudely states, okay will its 122pm, not the end of the day and someone is probably working on it and Ill look up the person working on it and give you the direct number so you dont have a call a millions times. I know you will be shocked, but no one called me by the end of the day Wednesday. Thursday comes and I still have not received a call from the person that is supposed to be working on my case.. such a shame as I have been with Wells Fargo since 2012 and have never over drafted and make good money. I will be leaving this company for sure and changing banks. Its quite obvious they dont care about their customers.
Jan 10th, 2024

Nov 16th, 2023

I am a Rep Payee, and I needed to get some odd information. First I called the main branch. He routed me to the call center. She was no help at all. I called the Colonial branch and talked to Danielle. Even though she could not personally answer my question, she took down my information and said she would do her best to find the answer and call me back. After around 20 minutes, she called me back and said she had sent 3 emails and was waiting on responses. I appreciate Danielle and her willingness to help me!!
Sep 20th, 2023

Stood in the lobby for a little over 10 minutes without any of the 3 employees I saw ever acknowledging me. It wasnt busy, just no urgency or customer service to evening make eye contact and say well be right with you. Terrible.
Mar 20th, 2023

Terrible Service!!! Can't say that enough. Everytime I have stopped the window cashier Wendy has been awful. This last time she blew me off, and I had to drive around the block and come back to get service at another window. Terrible! If I could give negative stars I would.
Feb 4th, 2023