Cook's Auto Rebuild

Okay, I really wanted to leave a good review for Cook's but cannot. I've visited shops for repair in the past and this has never happened. I came to pick up my car this morning and had to wait an additional ~20 minutes or so because my car wasn't actually ready. I noticed scratches across the hood while going to grab my car - mind you, I came in for small damages to the left rear bumper. I didn't mind waiting for this "quick fix". To my dismay, I drove to work only to find more scratches on different parts of the hood. Check your car thoroughly upon pickup. I followed back up and Cook's said they'll need the car for the whole day again to correct this. I don't have alternate modes of transportation so I have had to take the bus or pay for rides to get to the shop. I would have preferred that they keep the car the amount of time they needed to do a good job.
Mar 1st, 2024

Stole my emergency gas money stashed in the spare tire compartment, even though there was no reason for them to be looking in there in the first place - I only needed a front bumper replaced.
Feb 16th, 2024

I appreciated the great communication and friendly service. They sent lots of helpful updates.
Jan 30th, 2024

Jan 14th, 2024

These guys are great. Perfect job every time.
Nov 3rd, 2023