San Mateo Locksmith Store

San Mateo Lockworks has been a staple in San Mateo for many years. They are one of only a few locksmiths that I frequent. I've never once had a bad key made here. I'm a property manager so I make hundreds of keys a year, take it from me, these guys are top quality.
Apr 1st, 2024

Fast efficient and friendly service. A+
Mar 4th, 2024

Feb 14th, 2024

Feb 12th, 2024

Quoted - $200 Charged - $356 (with no explanation to why the price difference was so crazy) Pros - They usually answer their phone and don't send you straight to voicemail. They were able to re-key the locks and we aren't having any problems with the work they did. Cons - I called and emailed for an estimate to Re-key to gate at a preschool. They took a long time to get back to me via email. It took over 2 weeks and me calling multiple times reminding them of the job to get an estimate. The estimate came out to $200 which seemed pricey for just 2 locks. Once get approval I asked them to move forward with scheduling which took another week of reminding. (At this point I should have moved on. Which is my bad) I email one last time saying I got an estimate for $200 and would like to schedule the appointment. FINALLY they got me scheduled and came out. They first went to the wrong location (even though I gave the right address) and were bad at me about it. Once he arrived to the right location he was not very friendly but did the work. Which was on a Friday. The next week on Wednesday I called because I hadn't received an invoice yet and they told me they were processing it. A week later they sent me an Invoice for $356. Which is $156 more than we estimated. I understand estimates are not the exact amount you with pay, however this is a big difference than they lead us to believe. I did ask about it and they said "I don't know who would have given you that estimate". I proceed to tell them who I spoke with over the phone and who I emailed and they became very defensive and rude. I am happy to pay for the work they did I simply wanted to know why it ended up costing so much. I probably wouldn't use them again due to the high prices, lack of communication, and rude attitude when asked questions.
Feb 29th, 2024