Quest Diagnostics

Don't bother coming here.
Jun 12th, 2023

I stopped by for a quick blood test for PSA and the phlebotomist was flibant, didnt ask for my DOB to confirm my test, didnt show me the blood sample to confirm it was me, gave me a huge hematoma on my arm. Bad deal! She was a poor employee
May 23rd, 2023

This place is a joke. Its also the only place in the area you can get drug tested. The lady working there said they are too busy to answer the phone so I wouldnt bother calling. You need to set up an appointment to be tested but you have to go there to set it up, and even then they cant adhere to the appointment schedule. Such a waste of time and staffed by people that are obviously extremely unhappy with their jobs, not at all friendly or willing to help. Best of luck to everyone!
May 22nd, 2023

They have dispensed with all humans but the phlebotomists. They dont seem to always get faxed lab orders, and when they do its all by paper and the phlebotomist has to spend 15m typing the order into the computer They cant be contacted by phone. Appointments run very late without informing you (even though they say theyll text). There is no reception desk, just a checkin machine. So phlebotomists are stressed cos anytime they stick their heads out to get a patient they have to deal w all the questions.
Apr 25th, 2023

I guess Quest has decided to drop customer service at their window. They have one worker, Pauline, who appears very unfriendly. And one other worker, Ciara, who makes up for their lack of care. I waited 1 hour and 10 minutes; I did not have an appointment. I heard the worker tell a customer that we are trying to move everything to appointments. Yet their sign says, Walk-ins are welcome. Well, I guess if you are sick, just seen the doctor, or even just trying to get it done, Quest is not the place to go. I hope doctors realize that good patient care is all about the tests, treatment, and the places we get them. Quest is no longer a friendly place to receive blood draws. Perhaps, the Quest agency needs to hire another or two other workers. It might ease the traffic, the long waits. Or maybe they should let the public know that they cannot meet the demands of the community. I hope you all read this and make up your own mind. Let Quest know that the patient should not have an unpleasant experience just to log in and wait over an hour.
Jun 23rd, 2023