Steinway Hall - Plano

Buying a Steinway is a large expense. Steinway's after sale service department reminds you why the expense is warranted. We have Spirio that has had a connection issue, both the sale (Otis) and the service (Nowell) have been fantastic. As in, "here is my cell, call me anytime" fantastic. We love our piano, and the team in Plano is to be congratulated on a creating a life long customer.
Mar 19th, 2022

Given a chance to play the best piano I've ever played, and maybe will ever play. Was allowed to be there for over an hour, getting tips and coaching on my playing, all free of charge. Was also led in a new direction with the recommendations and counseling of the staff member there.
Mar 4th, 2022

best service
Feb 6th, 2022

I bought a Boston piano a few years ago and it kept having major quality issues. The company in Dallas has fixed a few but not all. The company has refused to fix the remaining defect and claimed that its an environmental issue that my home caused. I have hesitated to write this review in the last couple years because I had the tiny hope that someone may care enough to finally fix my piano. I know the last item is the priciest and would cost about $1000 to fix. I bought this piano for the sole purpose of upgrading to a Steinway within ten years of initial purchase. Now that Im close to the ten year mark, I will spend my money elsewhere because Im afraid the company will repeat the lack of warranty support for a Steinway piano. Please see my photo for proof of the AWEFUL DEFECT. The screenshot is the inspection report from a third party piano inspector. Ask any piano technician and they will tell you the picture does not reflect the Steinway quality. I had multiple different piano tuners who told me the same thing - Steinway should fix it under warranty for free. But people at the Dallas location AND the New York corporate office do NOT care about the customer experience. The NY office will not call you back. It took me more than a week to be connected to the NY phone number only to be told the Dallas office has the final say. Just be careful with your money. You can spend it anywhere and buy something with better quality. There are so many options to buying a piano, especially if u have five digit of $$$ to spend.
Feb 9th, 2022

Ive dreamed of having my own Steinway since I was a young student my teacher had not one, but two Steinways, and it was always a special treat when we had our lesson on one of the Steinways instead of her smaller studio upright piano. Forty plus years later, Im so happy to upgrade to my beautiful Steinway B piano. My husband and I visited both Steinway Hall locations in the Dallas Metroplex and found our piano at the Plano location. Otis was beyond helpful - very patient and so knowledgeable, answering all of our questions and facilitating the move out of our previous grand piano and the arrival of our beautiful Steinway B. The service department has been excellent as well, tuning and voicing the piano perfectly. I highly recommend Steinway Hall for anyone looking to learn more about these beautiful instruments!
Jan 2nd, 2022