Hollowell Plumbing

Mar 22nd, 2024

Mar 21st, 2024

I very rarely write reviews but this one is warranted. I hired Hollowell plumbing to do the work for a new construction home. At first everything was going great! Unfortunately once work started I was treated with constant delays and consistently told what I wanted to hear. In total Hollowell Plumbing delayed my project by about 2 months. After completion there was a water pressure issue with a tub filler and I called for them to go take a look because the work is under warranty. They sent a technician who was not able to identify the problem and said the recirculation pump was not hooked up and that could be the problem. We hooked it up to no resolve and called them to again come out. They came out and still did not fix the issue and claimed it was a water quality issue. They then had the audacity to charge $135 me for a service call even though they never fixed the issue and it was under warranty. The office Manager got hostile on the phone with me when I tried to explain the work was under warranty and then they proceeded to try to put a lien on the house over a $135 invoice for work that was under warranty. The hostile worker claimed they warned me about the charge but definitely did not.I hired a different plumber who was able to fix the issue in 5 minutes. These guys will consistently jack you around and cause you headaches. I dont know what happened but over the course of my experience the quality of service and customer care greatly diminished.I highly recommend you look elsewhere because these people are not it.
Dec 1st, 2023

Oct 19th, 2023

My widowed mother had these guys come out and clear out a clogged drain. After like only 15 minutes of work, they said it was good to go and charged her close to $300. The next day it was clogged again. They dont guarantee their work though so she had to wait ANOTHER week before they could come back out and discover they missed not one, but TWO clumps of roots the week before. They then charged her another $300 despite them having missed it the first time. I understand someone could have faulty pipes, but if YOU miss something the first time, YOU should have to take care of it. If you had to come out a 3rd time, Id understand the extra charge more than just coming out a second time because your tech screwed up. 1/10 would NOT recommend these guys. Im told the office staff also got rude when my mom tried to question the fact shed be charged twice for their mistake. Dont use these cheapskate thieves. Not a worthwhile company. Just find someone local that may be a bit higher but does quality work and actually cares.
Oct 12th, 2023