Chase Bank

The ATMs never work here. Graffiti all on the machines and only like 2 people that work here are actually nice. This location makes me want to end my relationship with Chase Bank.
Jan 31st, 2024

Dec 28th, 2023

No tellers no employees just a big ATM that accepts large cash deposits and large withdrawals. I dont think you can call this a branch its just a big ATM
Jul 24th, 2023

Easy Parking. Short wait. The teller named Susan was very efficient, professional, polite, welcoming, helpful. Susan should be involved in leadership and training of junior employees.
Apr 7th, 2023

I had a unauthorized debit from Sunset luxe company on March 6, 2023 for $447.87 I have spoken to over four different managers with the merchant who all advise me it was a privately owned company and they could not assist me as they are considering it as a no-show versus a unauthorized debit and even if I was to email the company, it goes directly back to the front desk manager, and the same answer would be provided they would deny the refund and advise me to work with my bank, . I contacted Chase after and submitted the dispute. They provided me the temporary credit & month later the credit was removed, they stated it was because the information matched what was listed on Expedia which was how the merchant was able to process the transaction as I never gave them my information directly .They pulled my information from Expedia, who also attempted to reach out to the merchant on four different occasions, and was denied the refund request .I reside in Orlando Florida and have never been out of the state. Once they remove the credit I sent in more evidence a letter from Expedia, also bank statements and information from the hotel manager proving I never was in California, and I never initiated this debit. I was told the claim was re-opened. I followed up today, and was advised even with the evidence it was never reopened.I never gave this company, my card information or authorize them to debit my account. at this time I feel discriminated against violated, and that my information was compromised, nor secure with Chase and within the next 30 days I am closing my joint, credit and college account I was never given an alert. It was never flagged as fraud, nor was I informed about the debit when reaching back out to the merchant, they persisted with they could not assist, and Chase advised they could only file one claim and have exhausted that attempt & there was nothing else they could do to help me retrieve the funds back. Chase did not protect me from this unauthorized debit.
May 31st, 2023