Grand Furniture

La-Listens Radio _{on Google}

Mar 24th, 2024

One of my favorite places to shop. The cashiers and salespersons are great. Always makes me feel like family.

Shamekia Jones _{on Google}

Mar 1st, 2024

Mrs. Felicia is a great person and did her BEST to give me a wonderful price for my living room set. I will be shopping with her again in the near future. Thank you again Mrs. Felicia.

Ashley Casado _{on Google}

Feb 24th, 2024

Suzanne was absolutely amazing! She greeted us within 5 seconds. She gave us a minute to look around and if we needed her she was right there. We made a decision and she assisted us with the application process, delivery and adding warranty!!! If you need new furniture, Suzanne is your girl!!! Thanks again!!!

Katherine Stinson _{on Google}

Feb 24th, 2024

This place is awful, they don't understand that things happen to people in like and they play on poor people who have bad credit, and offer them something they know they can't afford than when they get behind in the payments, they go to your financial account, and put a lean on it, so they can stop you from surviving in life and leaving you with nothing to live off of and feed your children and pay your rent,I would recommend this place to know body,go to value city, or room to go, this place has been doing this to people for years.

Troy R. _{on Google}

Mar 16th, 2024

Short review: great mixed with terrible. Great at taking money, not-so-great refunding.
Date: 01 March 2024
We shopped almost everywhere and were very discouraged. Value City Furniture couldn't seem to deliver what we paid for - excuse after excuse re: "it'll be next week, it'll be next week" - so we ended-up canceling & going to Grand (our final stop as we had literally been everywhere else). At Grand Furniture we bought 2 sofas (versus a sofa & loveseat).
This was a great experience:
(1) Nice selection;
(2) Competitive pricing/value; and
(3) A very nice sales lady (not pushy)
After paying & setting-up delivery for the two sofas ... on our way out I noticed a bar-height dinette that would fit nicely in our breakfast nook area off the kitchen. It was marked-down (a lot!), with an "In-Stock" sign. We were told it was an overstock item and on clearance [to reduce the overstock situ]. I paid for it via credit card and set-up delivery (reminder, it's 01 March 2024).
As we waited for the delivery confirmation, my wife posted what we currently had ... and we sold it on 17 March (expecting our new furniture to be here literally any day).
I told my wife she had better follow-up to find out the reason as to why we still hadn't rcvd a delivery date. She called and was told what we bought was "discontinued, dropped & sold-out" and we had been emailed on 8 March to inform us. *No* - we never rcvd anything.
Now we're without ANYTHING b/c we sold what we had, Grand Furniture could not fulfill their commitment, Grand *never called* to tell us - plus they *had not* refunded/credited my credit card (despite them knowing this for at least 9-days).
We hurriedly shopped for something - anywhere - that would be immediately available.
[After finding something elsewhere - ironically the exact same set we had ordered at Grand] I called Grand and asked for the money to be credited back to my CC. I was told I had to do this in-person. I live 70-74 miles roundtrip from Grand. And this is a situation where *they* canceled, not me (IF I had canceled, I would have paid a 20% penalty and would not have rcvd a full refund). Why must I be further inconvenienced?? I even offered a compromise that they credit the amount for the dinette and apply it to the two sofas (which were financed through a Grand Furniture Credit Card).
At this point, I'm calmly furious:
(1) I wasting more time shopping ... and more diesel fuel shopping because they could not deliver what I paid for (in-full);
(2) They failed to notify me that it would not be delivered;
(3) They *sold the display* (which I would have gladly taken) between the time I ordered my set and the point that I discovered through my own effort that it would never be delivered; and
(4) I had to physically return to the store (at minimum 70-miles) to receive my refund/credit.
We'll be shopping for master bedroom furniture in about 2-months and I'm not sure if we will return to Grand b/c of this second negative experience.
In summary, they are great at taking money but not-so-great refunding (nor great at letting customers know their furniture will never arrive). IF you ask me, their sales contract should be reciprocal: IF I cancel more than 24-hours after purchase but before delivery, I lose 20% of my purchase price for a re-stocking fee. IF *they* cancel, should't I get a 120% refund as an inconvenience fee?
Re: owner's reply
If you provide an email, I will e-mail you directly. My name is in this review - you have my address, PN's, et al, based on our two transactions (two sofas that we dcvcd & the dinette set we didn't).