Staples

Placed an order in store. I asked if they could do a rush job and they said "sure we can have it done in an hour." I come back and the clerk said "we don't have your order call customer support" I call customer support and they insist I screwed up and placed my order for a store in Philly. My email confirmation clearly states it's this store. Put on hold for nearly 20 minutes and they tell me it was someone else who placed the order... After some more faff it turns out they DO have the order in the system they just hadn't started it yet. Just said "come back in an hour" again. I understand screwups happen but own up to it. Don't gaslight your customers. Just say "hey we're sorry for the inconvenience. We screwed up" Would be one star but the big guy working the floor was a helpful sweetheart.
Apr 3rd, 2024

I ink cartridges and when I got an email saying they arrived I went to the store to pick them up but the staff couldn't find them. The manager Shawn seemed pretty clueless and didn't offer any resolution.
Apr 1st, 2024

Paid for the passport photo and they told me to wait until they bring the camera. After asking twice when I'll get my photo taken and waiting for 15 minutes I decided to ask for a refund and left. Really frustrating experience.
Mar 8th, 2024

Most common ink cartridges are available.
Mar 7th, 2024

Came here to get passport photos and print the accompanying paperwork for the passport application. Artem took extra care when taking my portrait and made sure the final photo we printed met all the requirements.
Mar 6th, 2024