Pottery Barn

Patty Johns _{on Google}

Feb 18th, 2024

Why is Pottery Barns delivery service so bad? I have been waiting weeks for my items to be delivered to me. Every time I call I get a different answer about the status of the items they are apparently waiting for before they can be delivered. Ive learned a hard lesson not to order anything from Pottery Barn. Its such a shame because their furniture is half decent quality but their customer service is so disappointing.

Gerilyn Alfe, DMD, MBA _{on Google}

Feb 9th, 2024

Do not go into this location if youre looking to get help with anything.
Its been a while since Ive encountered so many people at one lotion who couldnt be bothered to help a customer standing in front of them.
This locations staff has reinforced my belief that online shopping is superior to in-person.
We asked about two specific products and three different people couldnt give us any information. Its online was their universal response. Well, its a good thing its all online because these people deserve to be out of a job soon.

Sylvia Fryling _{on Google}

Dec 21st, 2023

Store employees rude and nastywont be back.

Jackie Toth _{on Google}

Nov 5th, 2023

I love PB products but their customer service is awful. There is no way to reach them other than by phone. The stores do not answer. They charge a hefty fee for returns. They do not provide QR codes for returns. So, if you can't print a label you have to pay the UPS fee to print the label. I've tried calling the local store to see if I can return a bathroom rug at the store because they don't always allow you to return an online order to a store. The store does not answer. Ugh! I consider customer service equally important to the products and will not purchase from PB in the future. BTW, don't make your rugs so thick that you can't close the bathroom door with the rug down.

Bridget Saunders _{on Google}

Oct 9th, 2023

Service is terrible. They almost make you feel like you are bothering them.