PNC Bank

I made a mobile deposit for which I have proof of clearance, but PNC did not post it to my account. I have fought this battle with them for months and they have not done a thing to rectify the situation. The bank VP/manager Shannon Wood did not have the power to post my funds after I showed proof of the cancelled check, so she referred me to Jason Henke in the executive corporate office. He is powerless, woefully inept, and couldn't have cared less about the bank error. Shame on all of them. Besides horrible management and bank structure, the teller lines are long (expect at least a 20 minute wait), they don't answer their phone if you call, and the app is horrible and always under construction. We closed all 6 of our accounts and moved on to other banks who care about customers. I Would give PNC minus a hundred stars if I could.
Feb 27th, 2024

Very conveniently located, I was in and out of the drive-thru in less than five minutes. Perfect!
Jul 19th, 2023

Went to the PNC bank in Murrysville to have a balance validated for a gift letter. The assistant manager (Mr Simon) refused to help because he has never seen a gift letter before. How can a manager at a bank cannot assist a customer by simply validate an account balance? How can a manager at a bank not knowing what a gift letter is?
Apr 23rd, 2023

Im surprised by the lack of manners and professionalism Tyler at the branch has. Would not recommend this branch to anyone.
Feb 15th, 2023

Almost an hour to cash a check.
Jan 3rd, 2023