Verizon

Allie Fernandez _{on Google}

Jan 26th, 2023

If 0 stars was an option, I'd choose that. This place is a joke. Not a real Verizon store, reseller. Hope this isn't the case for everyone, but this was the case for me with Eric S and Armando. Traded in my phone and was told a screen protector, case and charging block were included in my taxes... no receipt, ended up costing me $189. ASK FOR A RECEIPT. Charging block didn't even work, charged me $40 for a knockoff Apple Charger that they advertise as authentic (Apple sells for $20) and then told me all accessory sales are final. Rip off. They brag about being a 5 star store and treat customers horribly, their story is always changing, had me running back and forth to the store for a week. Do yourself a favor and only ever go to a Corporate Verizon store.

Jamie B _{on Google}

Jan 13th, 2023

Awesome experience today. My first time visiting. The store was not crowded. I have been having connectivity issues with my Samsumg Galaxy S21Ultra. I thought I was going to have to purchase a new Sim card, as mine is old. Armando was incredibly helpful amd friendly. He said many people have been having this issue with the recent storm. He reset my network settings and told me to come back if that doesn't work. He looked at my plan and offered plan upgrades without being too pushy. I let him know I appreciated all of the information and will assess my family plan prior to making any changes today. Highly recommended!

Sangwook H. _{on Yelp}

Jan 6th, 2023

Traded in my iPhone X for the 14 pro and had the best customer service experience. We were changing our plan as well so it was a lot of requests but they were very patient with us and made sure everything was taken care of

Shushan M. _{on Yelp}

Nov 11th, 2022

Erick was very very helpful, me and my husband wanted to trade in our old phones, with his help we got the best phones and saved on monthly payments.  We're old fashioned couple,far from advanced technology,  but Erick Wasson patient,  kind and understanding that we got answers on all our questions.  We left the store with blessings to Erick. Thank you!

Kevin K. _{on Yelp}

Oct 20th, 2022

One of the worst experiences trying to upgrade a phone. They will charge you hidden fees (not official verizon ones) and blackmail you if you don't purchase any additional accessories.  Erik threatened to return my phone had I not purchase a wall adaptor or other accessories for my phone, which I didn't need. Erik is probably one of the worst customer service rep ever. I don't know how that dude is going to go into any service industry.  He was absolutely unprofessional, hot-headed and rude. Will not be returning here ever again. Best Buy is a better choice for phone upgrades and they don't charge hidden fees.