Farmers Insurance - Charles Olsen

I have 5+ policies with Chuck and he has been my agent for nearly two decades. He helped my family and I during an extremely challenging time and walked me through my policy, how Farmers will step in and take care of it, and described processes. He helped every step of the way and I'm thankful for his guidance. Thank you, Chuck!
Sep 11th, 2023

I have had multiple polices through him for over 20 years and never a problem!
Jul 5th, 2020

Good menu, but it was uncomfortable at the bar, very cool in the bar.
Sep 26th, 2019

Chuck will fail you when you need his help most. Don't waste your money or your time: After an accident that was the other driver's fault, Chuck grossly failed to do his job as our insurance agent:1) Chuck was unresponsive to time-sensitive phone calls and emails (he was in town and working regular hours, so there is really no excuse)--in one case, we heard from him three days later.2) With only a few days left on our insurance-covered rental to replace our totaled car, Chuck told us what he should have said two full weeks earlier right after the accident: that we should work with the other driver's insurance company rather than with adjustors at Illinois Farmers Insurance (Chuck's employer). We wasted two full weeks of talking to the wrong people, with barely a peep from Chuck, though he was Cc'd on all communications.3) Rather than acting as liaison with the other driver's insurance company--which, by the way, is part of an insurance agent's job--Chuck told us to contact them ourselves and that we were essentially on our own.After 15 years of loyalty, we deserved better than to be left out in the cold by this agent. What the hell have we been paying for? Needless to say, Chuck Olsen has lost our business.Chuck, if you're reading this, good luck staying in business. You're going to need it.
Nov 12th, 2013