Herman W Allen Plumbing & Heating Inc

I've had a few different things done. Without fail, the technician that arrives is pleasant and does great work. However, the scheduling is a mess! Twice they have just not shown up and when I call its almost as if I didn't have an appointment. They ever apologize after I've been sitting for hours waiting for them to arrive. They need to get their act together!
Apr 3rd, 2017

Needed washer hook ups moved one room over (where a line already existed) and a spigot replaced. Was quoted $1100. They (2 men) showed up 8:45am and was done by 12:30, but they also had to leave for parts they didn't have and took at least one smoke break. So roughly 3 hours of work, but the quote amount was for 6 hours of estimated labor. The stackable washer dryer combo was installed 8 inches left of where I asked which (with the room set up the way it was) blocked the 45 degree angle to get to the back door. I asked if they could move it, to which they said they could but didn't advise it structurally (I felt like they didn't want to, I'm not an expert, but I HAD already paid them)..... and that if they did move it, it would take a few more hours (the other 3 hours I paid for). It was clear the plumber had conveniently MANY reasons not to do it. (IOW Didn't want to do it) ...said if I had seen it sooner he would have done it right the first time he came out. Manager just gave in to the plumber. I'm going to to have to call someone else to fix it. All in all, I felt I over paid and didn't quite get what I asked. They also tore a huge piece of drywall behind the unit to put in the hook ups. I was told by them that it's standard procedure but now I have a relatively large drywall project to attend to. They were prompt and responsive.
Oct 13th, 2015