VisionFirst

Slawomir Bolek _{on Google}

Jan 16th, 2024

Do not use for safety glasses. Went with form from work and ordered. After couple calls and taking to manager 2 months after they admitted they lost paperwork. They do not track those orders anywhere.
Went with second form and this time they refused to put order for bifocal (even though first time it was ok). They offered to set up another exam with doctor who was not there. They said doctor did not fill prescription right for bifocals.

Alex S _{on Google}

Apr 5th, 2024

I almost didnt want to post this in fear of VisionFirst getting new customers, but it would have been a disservice to the wonderful staff at visionfirst.
I always have dreaded going to the eye doctor solely because for whatever reason they are the worst ran offices ever. You check in wait 30 mins, someone calls you back and you do the air puff test then you wait in another waiting room for 30 minutes then the doctor comes in and gets your prescription then you wait another 30 minutes for the contact person to fit you. Never a fun experience and makes you wonder if they are pushing you to your waiting limits. How long will this guy wait until he can see again??
Well when I stepped into VisionFirst my prayers were answered. My appointment was at 11, I got there a little early. I filled my paperwork out and they said the dreaded, please go take a seat and well call you when you are ready. Im thinking here we go. I was sitting for less than a minute and bam I hear Alex? I look around is there another Alex its a common name, nope it was me! Its maybe 10:55 at this point. She takes me back does air puff test and some other things and immediately takes me to a room, no additional waiting room like the competitors. Im in there for maybe 30seconds and I hear the knock on the door, its the doc. We get my prescription taken care of and although it was quick it did not feel rushed. He was very thorough.
I then was immediately sent to a lady to order contacts and check out.
My appointment was at 11 and I was out at 11:10. By far the best experience I have ever had at the eye doctor and I will recommend them to anyone!!!
VisionFirst never change, you are a godsend.

Allison C _{on Google}

Jan 12th, 2024

I had been using this office, specifically Dr. Rabaut, for my annual vision exam for over 10 years. They have been great up until my most recent exam in November of 2023. They used the Optos and charged me for it even though the doctor didnt look at the images. Also, the doctor wrote me a prescription and scheduled a follow up exam. I found out my insurance requires a prior authorization be filled out before they will cover eye drops. I called VisionFirst to explain this and the woman I spoke with said she would take care of it. Two weeks went by and my insurance still had no record of a prior authorization being filled out. I called the office and told them I was still waiting on a PA to get the eye drops and the woman said she would take care of it that day. Spoke with my insurance and they received the PA but said the prescription would have to be re-submitted. I spoke with VisionFirst and was told the eye drops would cost in upwards of $1500. The woman told me she would speak with Dr. Rabaut to see if she had an alternative solution and either she or the doctor would call me back the next day. Fast forward to February and I still have yet to receive a phone call and the prescription was never re-submitted. I called to cancel the follow up exam which was scheduled for 2/10 and I was told they didnt have any record of my appointment (pics attached of schedule card. I wont be back.

David Dively _{on Google}

Oct 21st, 2023

Went there about a year ago notice staff did not get along and the young girl I had was not trained well . She got the glasses script wrong 3 times. No one seemed to want to help her. I finally gave up and ended up with a pair of glasses I could not use so after a year went to another vision center down the road who got it right the first time !

Chancelar Dunn _{on Google}

Mar 5th, 2023

I have been going here since I was a little girl and now I have my own child and its the same welcoming environment! What I love the most is the beautiful smiles and conversations I have with staff. Never made me feel uncomfortable or out of place. Thank you Staff Members!