Bates International Motor Home Rental Systems

Called to see if I could rent a RV from then for 4 to 5 days, and they told me that they're where none available. Then she hung up, then went on their website to see if this was so and there was one available according to the website. Then I called her back and, told her what I saw online, and she told me " that basically the website information was wrong and, they don't like to rent to people of 4 to 5 days and only to people that want to rent for 2 weeks because of " the busy season ". Then she told me that because I was going one way that I would then have to pay a plane ticket for a driver to go to the drop off point to pick it up, extra fees & charges ($2.50 a mile and I was going a 1000 plus miles), gas, and anything else it would cost for the RV to get back to its origin !! YOU HAVE GOT TO BE KINDING ME !!!! Sorry but these people are a bunch of rip offs, and the lady spoke me like I was wasting her time, and was extremely rude. I wouldn't recommend anyone using these people go somewhere else.
May 21st, 2015

Use caution if you let Bates RV rent out your RV.
Apr 28th, 2013

Horrible RVs and service! We rented two of their RVs to be used for TV commercial location offices. One of the two RVs didn't work to start. None of the RVs air condition systems would properly cool the units. Both units where delivered FILTHY and stinky. We begged for over a month to speak to a manager or owner. We wrote numerous emails to Penny King requesting an adjustment to our bill. All we got was an email from "The Accounting Department" (no name) claiming the RVs were clean and were returned dirty. We begged via email and phone calls to Ms. King for a manager or someone to call us and they never did. Finally we disputed the charges via AMEX; it was that bad. And yes, reviewer Penny King below is an employee and driver for the company. She was one of the drivers and she also managed to "lose" $100 petty cash we gave her for fuel and then had the nerve to try to charge overtime for what was a flat rate billing with no mention of potential overtime charges. I do not recommend this vendor and urge you to find another RV supplier if at all possible. Hire at your own risk.
Dec 26th, 2014

Agree with all the negative reviews (and note that the only positive review is from Penny King who runs the scam!!). We rented from Michael Williams (who is Penny's SO) and once they get your credit card watch out!! They operate our of a KOA RV site (but not connected to KOA). Our RV was given to us already badly damaged (I did take photos and they did not charge us for the pre-existing damage). We were missing a few parts (eg cables, hookups) so they had us buy them and then instead of reimbursing us, they charged us extra!! Also they did not give us anywhere near a full tank so hard to return with same amount (that way they get extra gas since you can't fill it easily to 1/2 tank). They are such a small corrupt operation that if you did have a problem with the RV, good luck!! Stay FAR FAR AWAY!!!!
Jan 30th, 2014

My experience with Bates has been a long and arduous experience in disappointment. Allow me to clarify that this is not a review concerning Bates' actual services- I didn't get the chance to experience those. This review is focusing on the way Bates treats its customers, and the way it approaches moral issues with complete immorality. My family was en route to Bates' headquarters in Las Vegas when the rear tire of our minivan blew out. We flipped 3 times in the desert near California City. My parents, my two younger brothers, my niece and my aunt were all in the car. Our minivan was totaled and my father had to be evacuated via helicopter. My mother, aunt and brother were all admitted to the hospital. My brother had a gash in his head and my aunt had fractured her wrist. The hospital couldn't find anything wrong with my mother, though it became apparent later that her entire collarbone had shifted, causing her so much pain that she couldn't even undress to take a shower that night. We contacted Bates as soon as we could, even amid all the chaos. They simply stated to us, cancellations cannot be refunded. I told them that this isn't just a cancellation- we were physically unable to meet our reservation due to extraneous circumstances. This was a year ago, and reading the email correspondence, I can see that my mother, who was handling the issue, was brushed aside because of her English (we are first generation immigrants from Hangzhou). So in May of 2013 I decided to speak to the company myself. It took an entire summer of ignored calls, emails that went nowhere, to elicit a rude response in which Bates hid behind their company policy. They claim their hands are tied and they can do nothing about the policy that they themselves instated. The morality of this issue is really, really simple. This company refused even a partial refund for a family that experience a life threatening accident on the way to their headquarters. To top it off, their COO, Michael Williams, was extremely shifty and managed to beat around the bush for an entire summer before giving me anything close to a straight answer. The RVs might be fine- if you were to make it to claim your reservation. But buyer beware- the moment something unfortunate befalls you on the way to Bates, rest assured they will take advantage of your situation and make you feel like a turtle on your back. I want to make something clear; every single company we booked with for this trip reimbursed us when we showed them the medical documentation. Every single one, except for Bates. If it were me, I'd stick with companies that know how to take care of their customers.
Mar 4th, 2013