Jones Body Shop

Mauricio Marquez _{on Google}

Mar 2nd, 2024

Very satisfied with the service here, got to admit i was bit adamant to take my car here but ended up taking it here, car was here for 2 weeks came out like new!

Eugene Potts _{on Google}

Dec 12th, 2023

Very disappointed with This Jones Honda Body shop .first of all thy said 7 days to replace two door.had the car for 31 day.i called them several times. Thy told me work on replacing rubber seals an paint.got the car back an thy never replace the rubber seal in the front window ..water

Wyatt Schwanger _{on Google}

Sep 18th, 2023

I have had nothing but good service here. I had to get my car fixed up THREE times (not all my fault haha!) and each time Jones did a great job. Howie and his team are great people to work with. Ryan and Derick are very friendly at the front desk as well. They go above and beyond for me each and every time.
They follow up with me and keep me informed throughout the process and follow through with the insurance companies as well. I did have to get my car repainted through a warranty claim and they honored their work no questions asked.
I highly recommend working with them if your insurance accepts them, or if you just need simple work!

Elias Null _{on Google}

Aug 23rd, 2023

Not a fan of this shop. It took them 7 days to do a job they told me would only be 3 days. Finally got there to pick up my vehicle and they had skipped some of the most obvious issues. And they had ordered several parts that didn't even match and were incorrect.

Rasmy Nguyen _{on Google}

Nov 29th, 2023

DO NOT GO TO THIS BODY SHOP. Do yourself a favor and get your Honda serviced at another more reliable body shop.
TL;DR: Jones Body Shop does not communicate with their customers, tries to shift responsibility every chance they get, and I suspect even lies your face to avoid having to resolve your issue.
Note: This review is a follow up on a review left for Jones Honda since my issue involved both parties.
I noticed some paint chipping on the roof of my car a year and 3 months ago and came to the dealership since I was still within the extended warranty period that I paid for. At that time, the body shop staff explained there was an approval process and it could take a few months before they got approval to work on the car, which I was fine with. So every few months I called to check on the status and was told that they were still awaiting approval from Honda HQ. This went on for an entire year and 2 months. Within that time period, I asked who at Honda HQ needed to give the approval so I could contact them myself, and no one in the body shop or at Honda seemed to have an answer for me. I asked multiple times who might be able to expedite the approval, and was only ever referred to the service manager, Joe Keener. But whenever I asked to speak to Joe, the staff at the body shop would tell me he is not available.
Finally, after being fed up with being led in circles and getting no answers I called the general customer care number for Honda US. I was assigned a case manager who explained to me that generally, dealerships DO NOT NEED TO GET APPROVAL for this kind of thing and that I should have been taken care of a long time ago. I, of course, went back to the body shop and had them speak with the Honda case manager, at which point they finally decided to take my case more seriously and that the body shop manager, Howie Musser, will make sure my vehicle is fixed asap. When I ask again about this mysterious person or department they were "waiting on approval" from this whole time, Howie was unable to give me a name and could only tell me that it was someone Joe Keener worked with, but again, Joe Keener was unavailable.
In any case, even after getting my case looked at by the body shop manager, they weren't able to actually work on my car for ANOTHER ENTIRE MONTH, at which point it was a week and a half before Thanksgiving. And whats worse is they weren't able to give me a reliable timeframe for the work nor were they willing to give me a loaner car while the work was being done. So for a whole week and a half, during a super busy time of year that I should have been able to relax with family during, I had no car and had to figure out transportation for over 10 days.
This was by far the absolute worst experience I have ever had with any service generally. Throughout the entire year and three month process of working to get them to honor the warranty that I paid to extend, not once did any person at Jones Honda or their body shop reach out to me to keep me informed or updated. None of my messages were returned, and not one person called back or follow up after telling me they would. Instead they put the burden on me to keep trying to maintain communication about my issue, and treated me as if I was the one who was causing an inconvenience. Their staff defaulted to assuming I had no idea what I was talking about, and when I finally confronted them with a Honda HQ case manager, they barely apologized and didn't bother trying to explain the year and 3 month mixup".
I strongly suspect that if I hadn't taken it upon myself to contact Honda HQ, Jones Body Shop/Honda would have kept putting this issue off until the warranty period had expired and they no longer had to honor it. DO NOT DO BUSINESS HERE. This place is the epitome of sleazy car dealership.