Brubaker Chrysler Jeep

We had a great experience working with this dealership! When searching for our next leased Pacifica hybrid, we were extremely frustrated with the lack of options available in our area (Southeast Mi/Northwest Ohio) and the quoted payments. We found our perfect vehicle online at Brubaker Chrysler in Lancaster PA. We did most everything via phone and email, working with Tim G. It was a bit of a drive for us, about 470 miles, but totally worth it. Beautiful drive and comfortable dealership . I definitely recommend..and if we find ourselves in the same situation in the future, would consider this dealership again.
Mar 26th, 2024

This is NOT a reputable dealership! I took my Jeep here for an oil change. They returned it to me with a big scratch in the leather steering wheel. They refused to accept any responsibility for the damage. I will not return.
Mar 24th, 2024

NEVER been so disrespected as a customer by a service adviser ( initials TB number 279 ) after PAYING Brubaker JEEP on 3/18/24 $542.89 (74,591 miles on vehicle) note labor rate $150 per HOUR and on 12/29/23 $1172.48 (miles on vehicle 73,813) note labor rate $135 per HOUR. Less than one thousand miles driven between services and less than ONE mile driven since vehicle returned on 3/18/24 and on 3/20/24 (down my driveway) after diagnostics performed on 3/18/24 the check gas cap comes on AGAIN which was the ORIGINAL issue in DECEMBER! AND can you imagine after pricing the work I come to realize I was severely overcharged! Price gouged as a matter of fact! And YES it WAS a competitive and comparable dealership! With this knowledge I questioned the service adviser (TB No. 279) very logical questions about warranties on services provided and equipment used and charges and was treated with such disrespect it was absolutely unnecessary! Comparing Jeep with Mercedes and mechanic work to a physician as the service provider (TB no. 279) alluded to in the discussion had no relevance to the discussion about the serviced vehicle . At that point knowing where the service advisers head was at and alluding to, I asked for the call to be escalated. However, the disrespect further pronounced itself with the service adviser's (TB No. 279) demand for me the customer to call back - meaning go waste more of your time "customer" as if wasting my money wasn't enough. Words of cautionary advice... I say buyer beware when purchasing a JEEP at Brubaker because you have the potential to be subjected to similar customer relations in the SERVICE department....and if you move to the area and have purchased a JEEP prior, kindly be aware of the customer relations in the SERVICE department at Brubaker JEEP and mechanic work at Brubaker JEEP since I am on my THIRD go around with similar issues. Considering scanning the reviews briefly from the past two years from the sales and service department at Brubaker JEEP it does not seem like the dealership will be winning any regional awards any time too soon. Please do yourself a favor and shop around for other JEEP dealerships or other vehicle brand name dealerships who will treat you honestly and with the respect you deserve for your driving investment and personal commitment ! Thank you for taking the time to read this and please have a much better day than I experienced!
Mar 17th, 2024

I did not wind up purchasing a vehicle from them, but of the multiple dealerships I reached out to and negotiated with, they were one of the most responsive and transparent. Would not hesitate to attempt to do business with them in the future.
Mar 2nd, 2024

Jan 29th, 2024